Social Media: The Front Lines Of Customer Communication

5Jul

Advertising, Email Marketing, Instagram, Local Marketing, Marketing, Our Work, Social Media, Social networking, Twitter, Uncategorized

Customers are the lifeforce of a business. For multiple reasons, a business simply cannot thrive without a substantial customer base. Social media marketing isn’t any different. Without followers, a business is just talking to itself. Our customers are the reason we have the marketing industry in the first place, and we take that concept a step further with social media. Each post written should be catered to a business’ audience and adhere to their wants. However, this new avenue of communication does much more than that. We are able to converse with our audience in new and exciting ways that could benefit any company. Here are the best ways that a customer can receive “above and beyond” customer service.

Since communication is one of the key parts of social media, a business page should perfect their responses and reply time. Like every action a company’s representative takes, activity online needs to be professional, friendly, and proofread. However, you will also want to be quick about it. A fast response, typically less than 24 hours, will be required to keep up a good online rapport. This will also show your company’s reactivity to negative comments or reviews. Keep smiling, stay positive, and do not confront them, even if they are acting hostile.

Are you unsure about how a product is doing? Good news! Your audience is right there, waiting to be asked. Since polls are easy to complete, they are a great way to engage your audience and to receive insightful knowledge. You will be surprised how many followers will participate in a poll that is embedded in a post. You can use this to tweak current services and products or to discover what your customers want next! Wouldn’t it be great if all companies offered this?

Consumers want to buy from a company that keeps giving and social media is the way to do that. We are able to provide customers and followers with new means of communications, but you can also deliver interesting content that may not land you an instant sale, but will attract new eyes to your brand.

How do you use social media for customer service? Share your thoughts with us!

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Hashtag Your Holiday! Why The Calendar Is Your Social Media Friend

By Christopher Tompkins

4Jul

Advertising, Facebook, Google+, Instagram, LinkedIn, Marketing, Pinterest, Snapchat, Social Media, Social networking, Twitter, Uncategorized

Happy Fourth of July! As Americans celebrate their Independence Day, fireworks will set off, hot dogs will be grilled, and beer will be slurped all throughout the fifty states. Meanwhile, our fun moments will be documented online via social media. These are the kind of days social media was made for! We will see tweets upon tweets of firework videos and Facebook status updates wishing America a Happy Birthday in the coming hours. Guess what? Your business needs to join in the fun.

Social media marketing rocks holidays. They bring inspiration to the writers, deliver a massive amount of content, and by using appropriate hashtags, your posts will show up on a whole lot more screens than traditional content. By acknowledging a special time which customers are most likely participating in, you will be showing the humanity of your company which is a key goal in social media marketing. You want to be involved in the community you are reaching out to.

Of course, Independence Day isn’t the only holiday and each festive time brings its unique array of content curation ideas. When December rolls around, you are in for some holiday overload so a nice balance of holiday-centric posts and business-centric updates will give your audience room to breathe. You should not ignore a holiday, even if you are a bit of a Scrooge. Every year, Google catches heat for not acknowledging Easter Sunday with their Google Doodles. You don’t want that kind of publicity.

There are also holidays beyond those that the Post Office acknowledges. Each industry has awareness months and niche holidays that pertain to its demographic. They can range from events like Breast Cancer Awareness Month (which is October) and National Ice Cream Day (which is coming up on the 17th! Get your scoopers ready). No joke, every single day is a holiday, sometimes two or three of them on the same day. A little bit of research will give you a plethora of things to celebrate.

From a strict business sense, you should use social media marketing to take advantage of holiday shopping rushes. Between Black Friday specials to Back to School sales, the Sunday Paper inserts have nothing on a boosted Facebook post. So, get your Santa hat on and light those sparklers, because your business will benefit from participating in these special fun days.
What holiday posting techniques does your business utilize? Comment below!

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Steps To Stay Ahead In Social Media

By Christopher Tompkins

30Jun

Social Media

It seems that news stories have shorter and shorter life spans with every major event. Events that happened last week are already old news thanks to the internet. We are hungry for fast, fresh, and high-quality content and it is up to social media marketers to deliver. How exactly do you keep up with it all? Here are some helpful steps to take:

Schedule. While planning your posts for a particular period of time won’t help you with breaking news, scheduling ahead will be one of your most beloved tools. If you devote a few hours each week to social media, you will not feel obligated to spend every moment on the computer. Then, use either the native scheduler of your social media platform of choice or a third party such as Hootsuite so your updates will go live when you want them to.

Stay Informed. Be sure to have a sharp eye on what is happening in the world and in your industry. To do this, you will want to follow the leaders of your field and reputable news sources. Once you see news start to break, it will erupt over the internet landscape very quickly, so jump in early.

Watch the calendar. Of course, knowing the date is important, but what we are referencing here is keeping on top of seasonal trends. Holidays, awareness months, and anniversaries all bring success to social media marketing. You don’t want to be that one Facebook page that doesn’t wish a Happy Mother’s Day!

Social media marketing isn’t easy. It is hard to keep up with all the moving cogs and gears that make up the internet. Yet with these tips, you will be good to go!

Do you have any other tips about staying ahead? Comment below!

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How To Pick Your Pic: 4 Easy Steps On Getting Social Media Imagery Right

By Christopher Tompkins

28Jun

Graphic Design, Social Media

Here in social media country, creative writers and graphic designers alike can find a home. Social media thrives on the visual as much as it does the textual. With the written word, there’s plenty of rules to abide by. SEO rules will get your posts higher up on search engine results. Hashtags will get your updates in the right news streams. User names will grab the attention of the right people. Anyone who even reads social media can see there’s obviously some formulas to follow when writing. Yet what about imagery?

From the earliest days of social media, visuals have been just as important than anything written, if not more so. We talk a lot about how to formulate awesome content, but pictures tend to take a back seat. For an image to be eye-catching, there needs to be a few elements present. For the picture to actually help your social media campaign succeed, you need an additional set of things to consider. Here are the most important items to make your pic rock!

Clarity. The idea of clarity covers two fronts. First, the obvious. A picture shouldn’t be blurry, pixilated, warped, or blown out. Unless your posts are about those old bigfoot pictures, clarity shows you’re a professional. You’ll need a high resolution image of at least 300 dpi to make sure that it’ll be crisp and clean on most screens. Large pictures are always good to pick so you’ll have peace of mind that your social media posts won’t look like a vintage video game. However, you should also keep in mind that huge pictures will take time to load. You’re also going to want to steer clear of any images that have watermarks or another company’s logo somewhere on it. The second side of clarity is subject matter. Don’t have your followers trying to guess what they’re looking at. If they can’t figure out what’s going on in a picture, they’re going to give up and scroll away quickly.
Subject Matter. Most of the time spent on images will be on pictures that accompany posts. Make sure the picture you pick out actually makes sense and is appropriate for the subject and audience. Obviously, this means no obscene pictures plucked from the dark corners of the web, but also that it fits in with the tone of your brand.
Optimization. There are many ways to make an image jump off the screen. You could spend hours trying to make a picture just right. First of all, colors are important. If you have very specific rules with your company’s colors, be sure to adhere to them. You may want to consider some basic design laws. Choose colors that complement each other. Lastly, GIFs and animations have become popular once again, and you can take advantage of this. These will add a bit of motion to your images and it might help attract the right set of eyes.
Professionalism. Having high-quality, professional images is an element of all three prior items. However now we’re referring exclusively to your profile and cover images. For businesses, logos are always a great way to go for the profile image and a nice clean accompanying graphic for the cover image. If you’re representing yourself and you need a headshot of yourself, be sure it is a high-quality image, you’re wearing something appropriate, and you know…smile! A word to the wise: just because it’s your personal page, doesn’t mean recruiters, clients, and potential employers aren’t looking through your stuff. Get those old party pics out of there.

There’s no question about it, images can make or break any post. These are the kinds of things that social media marketers truly strive to achieve perfection with because we understand how quickly an image can bring a whole new wave of attention to a page.

What do you think about imagery’s role in social media? Comment below!

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How To Be A Social Media Business Knock Out

By Christopher Tompkins

28Jun

Facebook, Google+, Instagram, Marketing, Periscope, Pinterest, Snapchat, Social Media, Social networking, Twitter, Uncategorized

There’s a big difference in how one uses social media for personal use and for business. When you’re using it personally, you really don’t have much to lose other than agitating a friend or two with an off-color post. When it comes to posting for your business however, every move you make is important. You are no longer posting as a person, you are now a living, breathing, personified business typing away. What are the best tactics to use when representing your business? Here are Small Business Trends’ four best ways to handle this new audience:

Be sure your posts have a nice medium between being widely-relatable and catering to your demographic. They should appeal to a certain audience, but you don’t want it to be so specific nobody will understand but the pros.
Even if you don’t have many viewers, engage with them and listen to what they have to say about your content. Many followers will share your thoughts if you give them an avenue to. Listen to their feedback and adapt your approach. If you use social media right, your follower numbers will increase.
Being ambitious is great, but biting off more than you can chew will leave your audience hungry for content. Having a full list of posts without having the resources to accomplish them is setting yourself up for failure. Don’t automatically expect an ROI from social media posts. It doesn’t work quite like that and expecting a spike in sales immediately isn’t rational.
When looking at your user feedback, take it with a grain of salt. Realize a lot of it is subjective. It is important to remember fundamentals when posting information as well. Having a social media expert’s advice is priceless when trying to figure out the best strategy.

For additional details of Small Business Trends’ four tactics check out their article here: http://ow.ly/pfD930094uZ

Do you have any other tips that can help a business thrive on social media? Let us know!

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Instagram’s New Ways to Reach Out

By Christopher Tompkins

27Jun

Instagram, Social Media

Instagram has been in the news quite a bit lately. First, they revealed a controversial facelift with a new logo and layout. Whether you love or hate it, you have to admit that it is quite different. Yet after the dust settled from the new logo fiasco, there was another change for the popular social media platform. This update, however, may help businesses reach out to their intended audience better.

With just a dash of Big Brother tactics, Instagram’s new “dynamic ads” deliver advertisements based on what users have already searched for on their smartphone. If a potential customer visited a company’s website earlier in the day, Instagram will remind you of what you saw with ads based around similar products. It also has the ability to show off the same product in different styles. This is a good tactic for businesses to be able to deliver their message to the right audience through a high-traffic avenue.

We’ve seen this kind of advertising before through Google, Facebook, and other websites. Now, Instagram is customizing their experience so you don’t mind those advertisements so much and might actually buy something. It’s all good, as long as you don’t mind them watching what you search for.

Instagram is a powerful tool for the creative and business-minded alike. It offers many tools to jazz up your photographs such as filters, and its reach is growing everyday. When it was first created back in 2010, we wondered how exactly we were supposed to take it seriously. After all, a picture can only do so much, right? Turns out, that Instagram is now becoming one of the more powerful and popular of the platforms, and that is only going to grow as their engineers continue to modify it. Younger internet surfers are attracted to its layout and versatility, and its ability to translate the world around them into something they can share.

For more information about this update, check out PR Daily’s article here: http://ow.ly/mr7k3008OvG

What do you think about dynamic advertising as a consumer? What about as a businessperson?

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Are Your Images Social Media Ready?

By Christopher Tompkins

20Jun

Graphic Design, Social Media

With social media platforms like Instagram, Pinterest, and Snapchat rising in popularity, we see visual content becoming increasingly essential. After all, who wants to read anymore? Social media requires a nice balance of eye-capturing imagery and engaging copy. That being said, you can’t just pick a random picture, throw it onto your timeline, and expect gold. There are certain requirements each platform administers. So let us see just how ready your photo library is for social media, shall we?

Those who run the big social media companies know full well that images are key to a successful post. These people have a job to do, which is controlling the stream of content that goes through their platforms and to ensure it doesn’t turn into chaos. As a result, dimensions for imagery have been created and must be adhered to. Since these images are on the web, they are measured in pixels. Here are the rules:

Facebook:
– Cover photo- 851px x 315px

– Profile photo- 180px x 180px

– Images in updates- 1200px x 630px

Twitter:

– Header photo- 1500px x 500px

– Profile photo- 400px x 400px

– Pictures embedded in tweets- 440px x 220px

Instagram:

-Profile photo- 110px x 110px

-Thumbnail photos- 161px x 161px

-Posted images- 640px x 640px

LinkedIn:

– Cover photo- 974px x 300px

– Profile photo- 400px x 400px

– Banner image- 646px x 220px

If you decide to go against these rules, you’ll find yourself with an image that has been inappropriately cropped or a pixelated mess. Consult with your graphic designer, photographer, or social media manager to be sure that your pics are perfect.

Share your thoughts with us below!

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Nine Reasons Why Your Brand Should Be on Instagram…Like Now!

By Christopher Tompkins

12Jan

Instagram, Uncategorized

If your company is not active on Instagram, then today is the day that you need to reconsider your decision!

Current Instagram users can experience a plethora of positive outcomes for their business – many of which you may be surprised to hear about.

To start off, let me tell you just a little bit about Instagram as a company and platform. Instagram is an online social network focused on sharing photos and videos as well as networking. While you can access it on a desktop/laptop computer, this is utilized best as a mobile platform. The network was launched in 2010 and, due to exponential growth and popularity, was purchased by Facebook in 2012. Currently you can access the Instagram application on iOS and Android only (about a 50/50 split). Lastly, it is always somewhere in the top 10 of popular smart phone application downloads.

Now, why should you be using it? Try these 9 reasons on for size:

1. Telling Your Visual Story: Visuals on social media (generated as images or videos) are proven to be more engaging then straight text posts. About 65% more in fact. Using visuals to acquaint your audience with your company and brand is a slam dunk when it comes to engagement.

2. Your Competition is Using Instagram: Don’t believe me? Let’s check the numbers. 93% of prestige brands use Instagram. 25% of the Fortune 500 use Instagram. Add to this the fact that brands post on Instagram an average of 6 times per week (so they are engaging on a consistent basis with the site). Plus – all of these numbers are growing!

3. It’s Growing Fast! Currently at the time of writing this, there are 300 million active users and 57% of these users visit the site everyday. In fact, there are 60 million photos per day, 1.6 billion likes per day, and the average user spends 257 minutes per month on the site. And all of these numbers are growing as well!

4. Outstanding Engagement: Did you know that Instagram posts get 15 times more engagement than Facebook Page posts? Need I say more?

5. Multiplatform Access: Instagram promotes you sharing your pictures and videos on other sites, and makes it easy to do so! This makes it easy to create useful, engaging content across the platforms that you use!

6. A Picture is Worth a Thousand Words: Emotionally connecting with your audience using a visual is priceless. In fact, it is much easier to emotionally connect with a visual than a well-worded post with the same sentiment. Don’t believe me? Try it for yourself and check out the results!

7. Build Trust: By showing more about your company, products, services, and connecting with your audience in a visual way you are able to build that all needed trust with your audience. Having a tough time in the court of public opinion? Instagram is a great way to rehab a poor public image.

8. Free Traffic: With such a high level of engagement, add your customer links to your pictures, videos and profile – then watch your website traffic soar!

9. Build Visibility: Is your Instagram content getting lots of views and engagement? Then guess what? You are building your visibility! Oh yea….for free!

So what are you waiting for? Create your Instagram account today and get started! There is no time like the present and don’t feel like it is too late to get started. The time is now.

Also – don’t forget to check out our Instagram webinar available on-demand in our video classroom.

8 Instagram Marketing Ideas to Get the Ball Rollin’

By Christopher Tompkins

12Jan

Instagram, Uncategorized

If you have already been marketing your company on Instagram, I’m sure that by now you have seen the powerful engagement that your posts can get. In many cases (or, let’s be honest, most cases) your engagement is probably way higher than that of your Facebook Page posts.

But…maybe you are missing a couple of tricks.

As everyone wants to be getting the optimum result out of their marketing efforts, I want to share with you 8 Instagram marketing ideas that you can easily work into your campaigns to enhance your engagement and success rate.

Without further ado – let’s jump in!

*Reward Your Followers: Reach out to the people that follow you and engage with your content. Offer them special discounts or even just a thank you. Kind words and outreach like this from a brand can make all the difference in how your new followers will engage with you!

*Showcase Your Products and Services: Instagram is visual, so don’t forget to show your most important asset: your products and services. Show them being used, show their packaging, post how to use videos, answer questions. This is your time – show off! Just make it fun and interesting.

*Highlight Your Creation Process: Do you manufacture your product in a special way? Do you deliver your service in a unique way? Tell the visual story – your audience is interested!

*Show Multiple Uses for Your Product/Service: Illustrate how your product or service can be used in different situations by different users. This will enhance your opportunities of engagement with your audience.

*Let Your Location Be Accessible: What I mean by this is showcase your bricks and mortar store or your offices. Show your staff at work, answering customer calls, packing orders, having clients meetings, at the watercooler. All of this humanizes your brand and sets your audience’s expectations on what your brand really looks like.

*Use Hashtags…The Right Way: Hashtags are very important when it comes to Instagram, just use the right amount. I usually suggest using 4-6 tops, but just make sure that you keep them relevant and use keywords which your target audience will use to locate information similar to what you are posting. Hashtags are a great tool to building your relevant network on Instagram.

*Don’t Forget Video: So many new, and old, Instagram users forget all about the opportunity to post a 15 second video. Don’t forget this! This is a powerful engagement tool and allows you to have the opportunity to speak directly to your audience. Use it wisely and have fun!

*Consistency Holds the Key to Success: I can’t leave this off the list. Make sure that you have a plan in place of how many times that you would like to post per week, when you want to post – and stick to it. Posting ten pictures in a day, then nothing for two months does not a successful campaign make.

These 8 tips are easy for you to integrate into your Instagram approach and will bring you lots of attention in a little amount of time. Remember: have fun and think outside of the box. While this is an extension of traditional marketing, make sure that the content that you are sharing is relevant to the target audience that you are trying to reach!

What’s Right and Wrong? Instagram Do’s and Dont’s

By Christopher Tompkins

12Jan

Instagram, Uncategorized

There is nothing worse than using a new marketing tool to reach more members of your target audience with your message…and then suddenly finding out that you have been barking up the wrong tree the whole time.

As so many of us are new to the game of Instagram for business marketing, there definitely is a learning curve. But add to this the fact that many of us are ALSO new to the game of visual storytelling – and you will see the learning curve get MUCH steeper.

In the interest of helping all of us make better marketing decisions on Instagram, I want to kick off by sharing a quick list of things that you should avoid at all costs on Instagram.

So here we go!

DON’T upload pictures of others (without their permission or tagging)
DON’T randomly like endless pictures of others to try to get visibility
DON’T have massive gaps in your posting times (days, weeks, months)
DON’T forget to respond to those who have commented or sent you a message
DON’T excessively use hashtags
DON’T be negative
DON’T get off message, and post random images that don’t make sense in your feed
DON’T only sell, or promote yourself, your company, and/or your products/services
DON’T use only photos, use videos too

So now that we know what to avoid…bring on what we SHOULD be doing!

DO share your tips, insights and knowledge with others
DO show off new products and services
DO show people using your products and services
DO communicate benefits of your product/service clearly
DO use Instagram advertising to reach a larger audience
DO create and execute contests to increase engagement
DO use the design tools Instagram provides to enhance your visuals

And this list could go on! We’ll stop there for now. Now grab your phone, tap on your Instagram application and get started!