The Essential Guide to Facebook Ad Split Testing

29Oct

As you plan your Facebook marketing strategy, how do you decide between one image style or another? Or find out what sort of ad copy your leads prefer? You could guess blindly, but you’ll be better off with split testing.

Split testing (or A/B testing) is the practice of sending out different ads to different sections of your audience. So Group A gets ad one and Group B gets ad two. From there, you can see which ad performed better, which informs the rest of your advertising strategy going forward.

Why is split testing worth it? How do you make an effective split test? I’ll go over the answers to those questions and more in this guide to creating successful Facebook ad A/B tests!

Why Bother?

For many people new to the idea, split testing seems like a waste of time and resources. Who wants to write double the ad copy and generate twice as many images? Well, as it turns out, you do.

Split testing has become an advertising best practice across the industry for a lot of reasons, but in short, it makes sure that your ad campaign is on the right track.

For starters, it’s an essential part of overall better marketing. If it turns out you’ve been appealing to people with the wrong angle, then you need to change that direction ASAP. Once you’ve made these corrections, you’ll probably see your web traffic, engagement and conversion rates all increasing.

This then translates to increased ROI. Basically, $100 of subpar ads may only generate half the attention that $100 of tested and optimized ads gets you. It’s a bit of extra effort now for increased effectiveness and revenue later.

So you know why you should be split testing your Facebook ads, but how do you get started?

Have a Goal and Expectation

Before you start writing up any ad copy, you need to determine what you want to test. Do you want to try a new headline style, or maybe you want to see what kinds of images perform best with your audience? Whatever it is, set one thing to alter. That way you’ll know exactly what changed your audience’s reaction between the ads.

This is where marketing and science start to blend. Form a hypothesis! Which ad do you think will perform better? Why? During this step, you’ll also want to establish what a successful split test will look like for you. If you’re advertising for your online store, maybe a 7% increase in site visits is a good goal for you.

Create the Ads

Now, draft your two ads with the one major difference. And really, it needs to be a MAJOR difference!

For example, let’s say you’re marketing for a gym and you decided to test the images used for your ads. You’re not going to have meaningful results if your first ad has a picture of a smiling, fit woman stretching and your second ad features a smiling, fit woman lifting weights. They’re just too similar to tell you anything important.

Instead, you might have your first ad feature the same woman sitting down, but your second ad could feature shots of your equipment or pictures of healthy foods and protein powders. This way, when one ad performs better than the other, you’ll know it isn’t just a coincidence!

Send Them Out and Analyze the Data

Now, publish your two Facebook ads and see what happens. Set which metrics you want to track based on your goals for this test, and may the better ad win!

Let the ads run for a set amount of time, however long your ads usually take to see optimal engagement, then step back and look at your results. If one ad outperformed the other, use this information as you plan your ads in the future!

If there weren’t significant results, don’t be discouraged! Make sure you made substantial changes between the ads or (if worst comes to worst) test a new part of your ads! There’s always something to improve on, and these tests are important to optimizing your processes.

Test, Test, Test!

The only way to improve is to identify problem areas, so get to work! You’ve got nothing to lose by testing, and a whole lot of revenue to gain!

Would you like to discuss your unique Facebook ad strategy? Schedule your free consultation with the marketing experts at The Go! Agency!

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3 Actionable Tips for Making Holiday Canvas Ads

By Christopher Tompkins

15Oct

Advertising, Facebook, Social Media

If you’ve been keeping up with your social media marketing strategy, you’re probably pretty familiar with Canvas (AKA Instant Experience) ads. These full-screen Facebook ads are optimized for mobile devices and have pretty much become a staple for businesses looking to get their messages out to mobile users.

Even if you’ve been working with Canvas ads since they rolled out in 2016, this holiday season is going to be a little different.

The season already changes the marketing landscape, but Canvas ads have seen some recent updates that are definitely going to impact your strategy. I’m going to walk you through how to create canvas ads that will resonate with your audience over the holidays.

Set Holiday-Specific Goals
Canvas ads do a few things remarkably well: brand-building, generating leads, and improving conversions. Depending on when you start (preferably yesterday), you’ll want to set one of these areas as a metric for measuring the success of your Canvas ads. If your goal is to get holiday sales and you’re starting in November, it’s probably a good idea to skip branding in favor of generating leads.

What you absolutely shouldn’t do is throw a bunch of products onto your viewer’s screen and hope they like the pictures enough to buy. Think strategically. If your goal is generating leads, how do you get people interested enough in your business to visit your site? If you want to drive conversions, what can you show someone who already follows your page that will help them take the leap to making a purchase?

Use Templates
Facebook recently released a handful of Canvas ad templates to help brands better reach specific goals and customize their content. So make use of them! It’s never going to get easier than plugging your content into a user-optimized template! The different options include:

Instant Storefront: Pretty much what it sounds like. You highlight your products and give people an easy way to access your site.
Instant Lookbook: If you want to sell products with more natural, real-life images, this is the format for you.
Instant Customer Acquisition: Have a sale you want to promote? This one is set up to draw in customers with deals and clear CTAs.
Instant Storytelling: This is the only item on this list more oriented toward branding than conversions. Here, you use visuals to help new customers get a sense for your brand and start considering how you can meet their needs.

These layouts are going to make sure your customer is discovering your content in a way that feels organic and on-brand for your business. Nobody will scroll through endless pictures of boat engines, but they might be willing to browse through a well-designed catalogue.

Try the New Overlays
Get your viewers into the season! Facebook is offering marketers new ways to present their businesses by using holiday-themed overlays on ads. What’s the appeal? Other than being an aesthetic choice to better match the season, a holiday overlay can help your audience get into a mindset of holiday shopping, which could vastly improve your odds of getting a conversion.

As an example, you might use the Instant Storefront template along with an overlay of ice and snow around the border to better sell your line of winter coats.

Think of these overlays as tools to give your audience a more immersive experience. Get creative! Put your viewer in the mindset of a holiday shopper, and they’ll spend like one!

Get Innovative
This is not the time to rest on your laurels or use the same old strategies that worked for you over the summer. Retail spending goes up substantially during the holidays, and you can’t afford to pass up on those profits! Use these tips to make sure your Canvas ads are connecting with people in the right way to help you accomplish your marketing goals.

Don’t sweat it if you need some extra help with your holiday Canvas ads. Just set up a free consultation with the Go! Agency!

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Your Metrics System: How to Track Results

By Christopher Tompkins

26Sep

Advertising, Social Media

You’ve done it! You created and survived your holiday marketing campaign! While it would be nice to revel in the feeling of accomplishment, you’re not done yet.

“But the campaign was a success!” You say, “we earned so much money! What’s left to do?”

Nothing much . . . only determining if your campaign was actually worth the time, money, and energy you spent on it.

I hear this sentiment all the time from business owners. After they’ve dipped their toes in the marketing world for the holiday season, they decide to leave the pool until the next fall.

“Why would I ever need to know all those marketing stats?” They ask.

This attitude will doom your chances of long-term success. These metrics affect your business, your brand, and your bottom line.

Those “marketing stats” will help you in a myriad of ways. They

are necessary for calculating your return on investment (ROI);
give you valuable demographic information;
help you determine your upcoming budget; and
give you insight into and ideas for your future marketing initiatives.

Here are a few metrics you should consider measuring at the end of your holiday marketing campaign.

Impressions are the number of times an individual person sees a piece of content (ads, tweets, updates, blogs, etc.). This is an awareness metric. Although impressions are important, it can be a vanity metric. Focus on the quality or the effect of the impressions. How many times did a person see your ad before taking an action?

Reach refers to the number of people who saw your ad. I’ve already discussed how important it is to target the right audience, and this metric lets you see if you hit your target! Did the social media network, website, and/or publication you chose for ads live up to your hopes? Did you get the customers you expected, or did you see a boost in traffic from an unexpected demographic? For instance, video games are marketed to teenagers, but parents are usually the people who actually buy them.

Engagement is, essentially, interaction. It shows that your audience actively participated in your content. Likes, clicks, shares, comments–all of these are ways your audience engages with your brand. Think of engagement as the active result of reach and impressions!

Click Through Rate (also known as CTR) is found by dividing the number of individuals who clicked a link or ad on your webpage by the total number of users who viewed the page. If your page was viewed by 380 people, and 7 of those people clicked the link to your storefront, then the click through rate would be 1.84 percent. That CTR isn’t horribly low, by the way. According to Hubspot, search ads average a CTR of 1.91 percent and display ads have around .35 percent.

Conversions are actions taken by visitors. These actions can include completing a purchase, filling out a survey, or subscribing to an email newsletter. Tracking conversions enables you to retarget consumers. In retargeting, you present ads to consumers who visited your page but did not complete an action (e.g., added items to the digital shopping cart, but never paid).

All of these metrics will vary according to your goals. Too many novice marketers make the mistake of only analyzing these metrics after the holidays or another big campaign, but that is asking for trouble. You need to do this throughout the year! Take stock of where you are so that you can get to where you want to go!

Voilà! I’ve told you everything you need to know about running your holiday marketing campaign! If you have additional tips (or cautionary tales), share with us in the comments below. Don’t hesitate to reach out to me if you have any questions about digital marketing, seasonal campaigns, or one of my many Christmas cookie recipes!

Do you need more help with your holiday marketing campaign? Don’t wait for a Festivus miracle! Contact The Go! Agency today for your free consultation!

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Creating Your Timeline for Holiday Marketing

By Christopher Tompkins

24Sep

Business, Facebook Advertising, Local Marketing, Marketing

The holiday season is just a few weeks away! So far, I’ve told you what you need for your holiday campaign, how to target your audience, and where you should focus your budget, among other tips from my years as a marketer. Now I want to address the schedule.

Your holiday marketing campaign isn’t a high school project: you can’t expect to reach your goals if put everything off until the last minute. You need deadlines! I’ve found that there are three pillars for a good deadline. Good deadlines must be . . .

1. Good for Your Budget: The deadline must fit within the confines of your budget. Will you have enough money to run ads for a given amount of time? Will you have enough in the budget to cover your personnel needs until a specified date? These are the questions you’ll need to consider.

2. Good for Your Bandwidth: Speaking of personnel, you must give your team deadlines that are reasonable. Don’t assume that your staff will be able to pull off a Christmas miracle! Factor in human error and human nature by giving yourself and your staff a buffer. Never set deadlines at the last possible minute!

3. Good for Your Campaign’s Effectiveness: Will this deadline further your goals? In other words, are you spinning your wheels? Determine which actions are priorities, and which actions can be postponed.

Let’s start with a list of everything you need to accomplish or complete for your campaign. You’ll notice that some of these lead into the next item (i.e., you cannot complete Y until X is done). Generally, holiday campaigns include:

Final Strategy: When will you have your final plan? This is the blueprint that you’ll be sticking to for the entire campaign; so while you can (and should) be flexible, your campaign plan should be complete.
Budget: When will you have your budget ready? Do you need to hire any contractors or agencies to take on extra work of the campaign? It might sound silly to include deadlines for strategy and budget, but it will help you keep an analytical perspective toward your campaign.
Creative/Visuals: When do you need your final designs? This aspect includes layouts for ads and any new website or landing page visuals. Do you use a contractor for design work? Remember that contractors might book up quickly for the holiday rush!
Copy: When do you need all of your campaign’s written content? This should include landing page copy along with advertisements, posts, and blogs. You’ll need to account for editing content in addition to the approval process for ads.
Advertising: There are a few aspects to keep in mind here. The first is practical: what is the deadline for submitting ads for a given publication, website, or platform? The second aspect to consider is when will your ads have the greatest impact? For example, you can’t expect a lot of engagement from a Cyber Monday sale ad if won’t be approved until Tuesday morning.
Website Landing Page: You could generalize this to your entire website, but focus on the landing page for your holiday promotion or campaign. When will you need to have it up and running? If you use a contractor or another third party entity for your web design, what is their turn-around time? Will the holidays affect their schedule and availability?

Finally, you should consider the timing of your overall campaign. The timeline for a campaign that peaks on Black Friday is drastically different from a timeline for a campaign that peaks during the week of Christmas.

Armed with my advice, creating your campaign timeline should be a breeze! I mentioned this already, but it’s important enough to repeat: keep your plans firm, but allow for some wiggle room! Life happens. You realize that your copywriter will be out of town for Hanukkah. Your social media manager is hosting a horde of relatives and cannot work any overtime. Your IT guru will be on PTO all of Thanksgiving weekend–and you approved her request back in March.

This guide should help you create the optimal timeline for your holiday marketing campaign! Now let’s go!

The holidays are coming in fast–is your marketing strategy ready? The Go! Agency can help you get results! For a free consultation, contact us today!

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Contests, Promos, & Giveaways: What You Should Know

By Christopher Tompkins

19Sep

Business, Facebook Advertising, Local Marketing, Marketing

Whether your business centers on a product or a service, the holiday season is filled with opportunities. But how can your marketing compete when all of your competitors are pushing for the same clients? Why not incentivize your customer with a contest, promo, or giveaway?

In my years as a marketing expert, I’ve noticed that companies fall into one of two camps when it comes to incentives. The first camp consists of the anti-incentives crowd. These brands might feel that giving a free incentive would denigrate their product or service. They believe that such promotions (or even discounts) could damage the brand even if they attract new customers. Antis see incentives as pandering to their consumers. The second camp is filled with pro-incentives people. Such brands believe that people love free stuff, therefore free stuff will attract customers. This group is all about giving away promotional materials, too. (Coincidentally, brands like these are the reason we have unique, quirky, and just plain weird marketing swag.)

Both sides make fair points. You don’t want your brand to appear aloof, but you don’t want customers to take you for granted, either. There’s a way to balance both. Let’s discuss contests, promos, and giveaways, along with incentives!

Contests are events in which individuals (or teams) compete for a prize. They are a great way to get user-generated content (UGC). Often, brands will ask customers to post pictures or create videos that meet certain requirements.

Tagline: “Send us your best pic, and the winner will receive an all-expenses-paid cruise!”

Promos (short for promotions) are limited-time offers or events that are held to encourage consumer engagement. Brands want to attract new customers, so they’ll offer free shipping for a given time period. Some companies offer discounts to new users or members. In several U.S. states, the school year is preceded by a “tax-free weekend,” in which the government forgoes sales taxes in an effort to increase back-to-school shopping at local establishments.

Tagline: “Buy-one-get-one-free sale on pens this weekend only!”

Giveaways are when a brand gives an item or provides a service free of charge to consumers for promotional reasons. These can range from a free gift with purchase to giving out promotional swag to passersby.

Tagline: “Free gift with every purchase!”

As you decide what you want to do, you need to think about the following points.

1. Competition
This point could just as well be labeled “research.” Find out what your competitors are doing. While you want to stand out from the crowd, knowing industry norms will keep you from looking reckless or foolish. For example, a Porsche dealership wouldn’t hold a buy-one-get-one (BOGO) for free deal on cars, but they might throw in free oil changes and other maintenance for the lifetime of the vehicle.

2. Incentives
There are actually two types of incentives. The incentive could be a reward, i.e., something that could be considered a bonus. With the above example, a reward might be the inclusion of an official Porsche crest keyring. The incentive could be a motivator, i.e., something that would push your audience through the decision process faster. In the previous example, the free maintenance acts as a motivator. The great thing about the types is that you can combine them or use them concurrently. One final note on incentives: it should be something complimentary to your service or product. An insurance company might give out a free umbrella to new clients, for instance.

I personally believe that incentives can be great for your brand’s sales and reputation. I’ll leave you with a story that, to me, proves the value of an incentive.

The Go! Agency handles the marketing for a franchise of assisted living facilities. One challenge they faced was that caregivers of potential residents who toured their properties would love what they saw, but choose another home for their loved one. These decisions were often based on price and other factors that our client could not control. We decided to add value to the tours by creating an ebook that explained what you should ask about a potential assisted living facility. At the end of each tour, the guide would say, “I know that you’ll probably continue looking around and researching your options. We totally understand–you want to find what’s best for your family! Anyway, the website has a link to an ebook we’ve written. The book gives you some questions that we’ve had people ask time and time again. We’ve chosen the most important ones, so it should be useful if you tour another residence.”

BOOM

By sharing knowledge, our client is now an expert.

BOOM

By trying to help out caregivers, our client is now a resource.

BOOM

By emphasizing that they understand, our client has now endeared themselves to that family.

All because of an incentive.

Contests, promos, and giveaways are great for encouraging engagement from your audience and drawing attention to your brand. You can do so much with these events, both in terms of money made and buzz generated.

Do you need help with with an event, or your overall marketing strategy? Discover what my team of marketing experts can do for your brand! Contact me today for a free consultation!

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7 Questions to Answer When Creating a Holiday Sale

By Christopher Tompkins

17Sep

Business, Facebook Advertising, Local Marketing, Marketing

Black Friday, Cyber Monday, Small Business Saturday . . . . We’re about to enter the holiday sales season!

I have seen so many brands crash and burn when it comes to holiday sales. Either they do no promotion at all or they go overboard and spend a fortune promoting the sale. You don’t want to do either! Sales should be organized, promoted, and measured. Never wait until the last minute to plan your sale! And remember that you have to budget for the whole season: you should never throw all of your holiday budget into promoting your Black Friday sale, for example.

I’ll let you in on a secret: you can learn a lot from your competitors! What are their promotions like? How far in advance did they begin promoting the sale? What discounts are they offering? Do some research and see what the norms are for your industry.

On to the nitty-gritty! Here are seven big questions you should answer.

1. What is Your Goal?
What are your desired results from this sale? Do you want to reach new customers or gain exposure? Do you want to make room for new inventory? Do you want to make money? This will affect the details of your sale, like prices and discounts.

2. Does Your Sale Revolve Around the Price or the Product?
“But wait,” you say. “Don’t sales involve both?” I’m talking about discounts versus bundles here. Are you offering your merchandise at a blanket discount (“20% off the whole store!”) or are you grouping products/services into bundles (“Buy One, Get One half price!”)?

3. How Will You Measure Success?
Determine what metrics you will use to gauge your success. One thing you should absolutely find out is the total amount grossed from the sale, minus the total amount spent on promoting the sale. Other metrics might include counting unique website visitors, new email marketing subscribers, or social media engagements.

4. Where Are You Going to Promote It?
You should definitely advertise your sale on social media, but how do you choose which platform? The obvious answer would be: the platform which is most frequently used by your target audience. Boosted or sponsored posts on the right platforms are crucial!

5. What is Your Promotional Budget?
Speaking of sponsored posts, you’ll need to determine your promotional budget. What will you spend on ads and boosted posts? For online merchants who also have brick and mortar stores, will you be making any physical materials like flyers or signs? Keep in mind that this might not be the only sale you will have during the holiday season–budget accordingly!

6. What is Your Timeline?
This not only includes the time of the sale itself, but the lead-up to the sale. How long will the sale itself last–a few days, one day, a few hours? A good timeline is thorough! You should include deadlines for writing ad copy, designing visuals, and placing advertisements; additionally, you need a deadline for sending your website or IT team the necessary codes and information for the website! As I mentioned above, you should look at your competitors and other companies in your industry to determine discounts, duration, and other specifics.

7. Is Your Website Ready?
The doomsday scenario for every online merchant is a website crash on the day of a major sale! Don’t let this happen to you! Consult with your website design team to double check that your online store is stable and ready for an influx of customers. Contact your web host to ensure that their servers can handle the anticipated above-average volume of traffic. If possible, ask your IT person to be on standby during the sale–especially for weekends or holidays, but expect to pay for their time–in case of emergency issues.

There you have it! These will help you plan the holiday sale–without losing your holiday cheer! I’ve learned from experience that there’s no such thing as a stress-free sale, but these questions will help keep you focused!

Do you need marketing help for the holidays and beyond? Contact us today for a free consultation!

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How to Create the Perfect Budget for Holiday Marketing

By Christopher Tompkins

10Sep

Business, Facebook Advertising, Local Marketing, Marketing

I know, I know, I know. Budgeting at this time of year can be challenging at best. As we go into the 4th quarter, most of the marketing budget has probably already been spent. Every business enters the crucial 4th quarter period counting pennies and figuring out ways to cut costs so that they can still somehow end the year with a bang.

Why is this an issue for so many companies? Why does it keep happening year after year?

Two words: poor planning.

You don’t account for surprise marketing expenses. You don’t adequately track your annual marketing spend. You just don’t plan.

Listen, what’s done is done: you need to move forward. Tomorrow is a new day–a day when you still will have the ability to plan and budget for your success. The wonderful world of social media marketing has many hidden expenses that can pop up suddenly. So expect the unexpected–and include the unexpected in your budget!

Let’s throw the other important factor into the mix: the holiday season. You need to answer some basic questions before you can begin your preparations. Are you a product company or a service company? Do you know what you should realistically expect to pay for social media advertising during the busy holiday season? What are your objectives? How much saturation will you need to overcome in your market? What are your competitors doing?

Now that you have those basics, how do you prepare the perfect budget for your holiday marketing on social media? Here are my tried-and-true, go-to tips to help you begin!

The Objectives: What does your business need to achieve in that all-important 4th quarter? Increase number or amount of sales? Get rid of old stock? Build awareness for an upcoming initiative or launch? Your first step when it comes to any budget is to understand what you want to achieve.
The Where: Once you understand what you want to achieve, you need to think about where you’re going to focus your efforts. Facebook, Twitter, Instagram, YouTube? All of them? This is important as each one of these has not only a different price tag for entry, but includes a whole separate set of work.
The Who: Now that you have objectives and social media sites in mind, who is doing the work. In-house, or are you outsourcing? Why – there is a cost associated with this decision.

Now it’s time to work on your budget:

What Are You Working With? Take a look at your annual budget and see what is left. How much will you be able to allocate to your social media marketing for the holiday season?
What Is Your Timeline? How long will your holiday marketing campaign last? Do you want to slowly escalate it, or stay at one pace? When will you be doing the most marketing?
What About Advertising? If you don’t plan on outsourcing your social media efforts, this will be your only remaining price pusher. How much do you want to spend on social media advertising? If you are new to this concept, I would suggest Facebook Advertising. It has a low barrier to entry and will help you understand how to execute a campaign. My top tip is to test ideas for your advertising accounts before you launch the full holiday campaign!

This will help you get your ducks–or reindeer–in a row. Remember that the more you spend on social media advertising (when the correct audience and metrics are in place, of course), the more results you will see. Now get going!

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Your Ultimate Holiday Marketing Strategy Checklist

By Christopher Tompkins

3Sep

Advertising, Business, Facebook Advertising, Local Marketing, Marketing

As the summer draws to an end, the kids go back to school, adults pack away their summer wardrobes, and everyone begins to settle back into the hectic autumn schedules.

But something seems . . . wrong.

It’s barely September, but suddenly we see Halloween decorations everywhere. Thanksgiving-themed wreaths abound. Turkeys and Santas have begun rearing their ugly heads! It’s bad enough that holiday decorations are on display before the leaves change, but why are Christmas trees already 25% off???

Well folks, ’tis the season to commiserate about how annoying it is that the holidays are stretched out just a little bit longer–and start a little bit earlier–each year.

While Christmas is my absolute favorite holiday (yes, I get really into it), even I roll my eyes when I see Christmas wrapping paper in stores before I need to use my car’s heater.

But instead of seeing this trend as an annoyance, I have a much more productive angle for you. This “Christmas creep” is a wake-up call for your fall marketing campaign! If you have not yet created your marketing strategy and budget for the holiday season (roughly November through January), September is your last chance!

Why am I telling you this? Because in my ten years handling clients at The Go! Agency, I have seen first-hand how last-minute planning can sabotage a company’s holiday earnings. Too many brands waste time and lose money by procrastinating this time of year. The less time that you spend planning your holiday marketing strategy, the less success you will have against the better-thought-out campaigns of your competitors.

Based on my experience, I have identified specific aspects that you should start thinking about NOW in order to kick-start your holiday marketing strategy. Keep in mind that each business is unique (whether you sell products or provide a service), so this is just a springboard for your planning efforts for the season.

Without further ado, let’s jump in! The Go! Agency presents your Ultimate Holiday Marketing Strategy Checklist!

Goals: Of course, goals are the first thing that you need to establish when planning any marketing campaign. What are your goals for the holiday season? Do you want to increase leads and sales? Do you want to receive more brand recognition? More website traffic?
Objectives: Objectives, my friend, are measurable goals. Think of it this way: if your goal is at the top of a staircase, each step would be an objective. Here are a few good examples of objectives: ten new leads per month, ten new sales per month, 1,000 post impressions, or increasing web traffic by 25 percent.
Timing: Should your fall marketing focus on the major winter holidays, or the late autumn holidays? The Christmas holidays are huge for most brands, but you might see increased sales earlier, around Halloween or Thanksgiving!
Discounts/Promotions: Are you prepared to offer any special discounts or package promotions? You better decide now! Even so-called “flash sales” require a lot of planning and preparation. And if you want to have a Black Friday special, you can never start planning too early!
Labor: Do you have the right people in place to execute your holiday marketing campaign, or will you need to look beyond your current staff? For instance, you might have a great marketing manager, but you need an SEO specialist for one part of your holiday strategy. You had better move fast: the demand for talent around the holidays is fierce! Even freelancers can be booked months in advance.
Advertising: This is a key component, especially when it comes to social media marketing. Did you include this crucial piece in your budget for holiday promotions? Where are you going to advertise? How much can you spend on ads? Hey, speaking of which . . .
Budget: You need to account for outsourcing, advertising, and who knows what else! Do you have a budget in place for–or any money left from your annual budget to use on–your holiday promotions? (Pro tip: you should create a specific holiday budget into your annual budget when you pitch it each year and then earmark the funds for the fourth quarter.)
Schedule and Timeline: You need to map out the deadlines for every aspect of your marketing campaign, from creating content to determining release dates. It can be as rigid or as flexible as you need.
Measurements: What tools will you use to measure the effectiveness of this campaign? How will you quantify your goals? This will help you not only determine your success but also refine your future holiday strategy.
Competition: Not sure if you are on the right track? What’s the competition doing for the holidays? Take a look at the strategies of others in your industry (especially direct competitors). The findings may be surprising, but will always be helpful.

These ten items will help you focus on the holiday season so that your marketing campaign does not get left out in the (ahem) cold.

Remember: they sell Christmas trees in August because people will buy them–it’s basic supply and demand. The next time you notice any pre-seasonal cheer, take it as a reminder that you need to get your holiday marketing game in full gear! Keep your eyes on the prize, double down on strategy, carefully consider your budget, and don’t be afraid to think outside of the box. It’s time to get to work!

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Why Am I Not Getting Leads from My Facebook Page?

By Christopher Tompkins

28Aug

Advertising, Facebook, Facebook Advertising, Social Media

…or How to Succeed in Facebook by Really Trying

As the CEO and Head Strategist of a social media-centric online marketing agency for the past ten years, hundreds of new clients looking to turn their Facebook fortunes around have asked me this question. And they all have a similar story . . . .

You are a business owner, marketer, or sales person who is managing the Facebook Page for your business. You have heard about the wonders and riches that Facebook is bringing others in your industry, and have read countless articles about how to make it work for your company. The articles all seem to repeat the same formula:

Focus on content.
Tell your story.
Be consistent with your messaging strategy.
Use visuals.
Pray to the Facebook gods for results.

You have tried all of these elements . . . why oh why are you not getting any results?

First, let’s take a look at that term “results.” Do you know what type of results that you could expect from a Facebook marketing campaign? Have you set goals? Have you set measurable objectives?

No?

This is the first reason why you are not getting leads from Facebook. No success metrics are in place.

For all marketing initiatives, one of the key elements that you must consider is what measurable outcomes you expect and are working towards. While many people still hang onto the fact that they cannot secure a true ROI of Facebook marketing, it’s hard to find ROI when you haven’t defined the terms!

So the number one item missing from your Facebook Page marketing strategy is your objective. You need at least two (yes, count them–TWO) objectives that you would like to achieve. These could be awareness (reach, impressions), audience growth, or even engagement. Putting a number to these will help you see the power of your page and where you need to focus going forward.

Secondly, how much are you spending on Facebook Advertising? Nothing? Then you are pretty much done here. Given how the Facebook algorithm is built, if you don’t have a decent budget for advertising, then your content will probably never reach your target consumers. If it doesn’t reach your target consumers, you can’t get them to engage with you, learn about your services or products, and move through to your website to purchase or get more information.

What I want you to understand is that Facebook success is not free initially. You have to pay to be seen. Then if you build the right market, put out the right content, and get the right level of engagement, you will be on your way to sustained success. With an ongoing advertising budget in place, you will be able to continually add more new people to this funnel and perpetuate success.

But what is success? That takes me back to the first point: create and name measurable objectives. Based on those objectives, create a Facebook advertising campaign (or four). Reap the results and repeat.

Are you still wondering what you are missing about Facebook Marketing? You are not tracking your goals realistically and your Facebook Advertising campaign is either weak, nonexistent, or is thirsting for more from your budget.

Think what you would make on a typical client (what you would net). Try creating an ad with that demographic in mind that is aimed at fulfilling one of your objectives. Run it and see how it does. Then refine and repeat. Testing is not a bad thing and will help you get closer to your goal. Just remember to have one to begin with.

5 Reasons Companies Still Don’t Use Social Media

By Christopher Tompkins

14May

Social Media

To be perfectly blunt, there is no excuse for a company to have zero social media presence in 2018. According to the Pew Research Center, 69 percent of adults in the United States use at least one form of social media; 88 percent of adults age eighteen to twenty-four are active on one or more social media platforms. Most people have multiple accounts on different platforms.

Here are five common excuses for not using social media to promote your brand.

1. “Our target audience doesn’t use social media.”

Yes, they probably do. At least some of them do, anyway: the majority of American adults participate in one or more social media platforms. Social media has almost become our de facto national pastime. As with most new technology, the younger generations have been the most fervent adopters: almost 90 percent of young adults are active on at least one platform. These kids, teens, and (young) adults grew up with social media. However, their parents and grandparents are quickly adapting to the digital landscape and participating in social media. Pew states that 64 percent of people age 50 to 64 and 37 percent of people age 65 and older use at least one social media platform.

2. “A social media profile will only attract negative attention.”

No, it will not. While it is true that some negativity is inevitable with any form of marketing, establishing a presence on social media offers more rewards than risks. The consumers of today actually want to connect with their favorite brands. Customers routinely seek out companies that make the products or services they love. You can minimize your risk of attracting negative attention in a few simple ways. First, devise a set of social media guidelines for your company. Second, enforce those guidelines with an iron fist (the modern equivalent would probably be a sternly worded email from HR). Additionally, consult with an expert. A good social media manager will be adept at public relations in addition to being a wunderkind with marketing and data analysis.

3. “It doesn’t get results.”

Yes, it does. Granted, those results can be difficult to quantify, but they can still impact the brand. A presence on social media is at the very least an additional chance for your brand to be seen. Social media accounts offer your customers another avenue to contact your company with questions, concerns, or comments. This will go a long way toward engendering good will and repeat clients. Social media also keeps your customers better informed about your latest products or services–remember, customers need to know what you have to offer. Your social media presence can enhance your brand. A cosmetics company, for example, could post makeup tutorials on its Facebook page, while a sportswear manufacturer might include photos from its staff’s annual camping trip to its Instagram account. Social media strengthens your brand’s image in the minds of your customers.

4. “It’s too much work.”

That depends. As with any marketing strategy, you get what you give when it comes to social media. You’ve worked for years to bring your company this far, why refuse to take this step? If you genuinely do not have the time to run your company’s social media activities on your own, have an employee to do it for you. We don’t mean that you should reassign an HR director to focus solely on your Facebook account: as with any other extra responsibility, you should find a person who possesses both the will and the skill to do the job.

5. “I don’t understand how to use social media for marketing.”

This is perhaps the most common–and seldom revealed–reason that companies choose to avoid social media. Thankfully, it is also the easiest to address. If you are unsure how to navigate social media marketing, simply hire a consultant. There are many firms that focus exclusively on social media marketing. These experts want to help you develop your strategy and analyze your results. For many small businesses, seeking out the services of a social media pro is best and most cost-effective choice.

Do any of those excuses sound familiar? If so, stop waiting and start planning! Now is the perfect time to begin. That’s the great thing about marketing: every day is another chance to turn it all around. Don’t let your preconceived notions and unfounded fears about social media hold you back any longer!

If you need help developing or revamping your social media marketing strategy, just ask!

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…or How to Succeed in Facebook by Really Trying