Name: The Go! Agency
Address: 1301 Seminole Blvd, Suite C128 Largo, FL, 33770
Telephone: 866.926.2636

The Best Instagram Tools You’re Not Using

19Jul

Instagram has cemented itself as the premier social media platform of 2018. Less confrontational than Twitter, less esoteric than Tumblr, and more careful with your information than Facebook, Instagram is attracting users in droves. It is no longer just a collection of latte art, food porn, and bathroom-mirror-selfies: Instagram has risen to the top of the pack for social media marketing opportunities.

Unfortunately, some brands aren’t taking advantage of all Instagram has to offer. Are you getting the most out of your Instagram account? Today we’ll discuss the features that you should be using (but probably aren’t).

Feed

• Following hashtags: Just like on Twitter or Tumblr, you can follow hashtags on Instagram. This will allow you to keep track of trends, influencers, and even your own brand’s hashtags!

• Muting users: Muting allows you to hide people from your feed without actually unfollowing them. This feature is a boon to anyone who is tired of seeing post after post of a friend’s baby (scientific fact: All newborns look like Yoda, no matter what filter you use), but can be equally beneficial to marketers who want to grow their brands! You can follow back without being bombarded with unwanted content.

Stories

• Archiving: Instagram Stories are fun yet fleeting–like the bloom of the Arizona’s Queen of the Night cactus, or a Twitter feud. You post a topical, silly, or fascinating video, and it disappears forever after twenty-four hours. Not anymore! Now you can choose to archive Stories, preserving them forever in your profile. Just go to your Insights to find them all. Note: only account owners will be able to see archived Stories.

• Highlighting: Basically, these are curated collections of your archived Stories. Archiving Stories just keeps them in the back end of the app. If you want users to be able to see these Stories again or if you want to organize them into channels, you can create a Highlight channel. Each Highlight contains Stories grouped by theme. Technically, you can decide to group your highlights by any way you see fit (“Stories Featuring a Mike,” “Stories Featuring Mike’s Right Thumb,” e.g.), but theme is your safest bet.

Posts

• Descriptions: It is almost ludicrous how many Instagram users waste the opportunity for content marketing. Including hashtags and mentions in descriptions will help users–i.e., potential customers–find you.

• Filtering Comments: Trolls happen, so do bots, spammers, and lonely Russian singles who would love to chat with you. All of these miscreants will create new accounts as fast as you can block them. Thankfully, you can filter comments on Instagram! Filter according to keywords, phrases, or hashtags. This filter works on the “set it and forget it” principle: these comments are removed automatically.

• Hashtagging: Sometimes 30 tags just won’t cut it. What’s an enterprising user to do? You can repost content using all-new hashtags! Just delete the comment with the old hashtags and post a comment with fresh hashtags.

Overall

• Instagram Tutorials: Instagram wants to help you have the best possible experience on its platform. Topics range from improving your profile to building a community. Find these in the Business Settings on the app.

• Utilizing hashtags to build communities: Social media is all about connection, and Instagram is no different. Communities center around common hashtags. These hashtags range from hobbies (#NaNoWriMo, #inktober), to interests (#caturday, #yogaeverydamnday), to social causes (#PuberMe, #bodypositive).

When clients ask us what they’re doing wrong, we often respond that the problem is what they’re not doing. A tool can’t benefit you if you don’t use it to its full potential. Instagram has many more innovative and attractive features at your disposal — all you have to do is use them!

Do you want to get the most out of your social media marketing strategy? That’s why we’re here! We can help you streamline your social media channels, create a cohesive message, and attract your ideal customer. Contact us today for your free consultation!

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SEO for Amateurs: What, How, and Why

By Christopher Tompkins

16Jul

SEO

If your brand has a website, you have probably heard of SEO. This concept is frequently mentioned, but rarely discussed in lay terms. What is it? How does it work? Why should you care? We’re here to break it down and help you understand how to make it work for you.

The What

Search Engine Optimization (a.k.a., SEO) is the process of optimizing the content of your website for search engines (shocking, we know). People rarely look past the first few pages of search engine (let’s be honest, of Google) results, so the closer your website is to the top of that first page , the better. SEO is considered “organic,” in that you are not paying a search engine for your rank.

The How

Ask yourself how much you really want to know about SEO, because there is a lot of information to unpack here. At first glance, SEO might appear to be an ice berg: small on the surface, gargantuan beneath the waves. In reality, SEO is more like an ant hill: it looks simple enough above ground, but that unassuming mound of dirt hides an extensive and intricate network of tunnels guarded by hordes of zealous soldiers.

What we’re trying to say is this: SEO is surprisingly complicated. Here is a very brief, very broad overview of SEO mechanics.

Search engines (almost all of them, anyway) index sites using crawlers, computer programs that continually browse the internet. As crawlers travel the world wide web, they index and catalog all of the information they find. The search engine’s algorithm then sorts the findings according to two criteria: relevance and popularity. Relevance is influenced by myriad factors, including external links, meta data, and citations. Popularity is a factor because the algorithm–much like middle school students–assumes that popularity is a good indicator of value. (Generally, that holds true.)

You optimize your search engine rankings by incorporating keywords and key phrases into your website and content. How do you know which words are key? Well, what are the most common search terms used by your customers? What do people type into the search bar when they’re looking for your industry, product, or service? Some of this seems like it would be common sense (for example, a gluten-free bakery would use keywords and phrases like “gluten-free,” “gluten-free ingredients,” “celiac,” et cetera), but there are other aspects that you might miss (e.g., there is often an overlap between gluten sensitivity and other dietary restrictions). Most people use keyword research tools such as Google’s Keyword Planner or Keyword Explorer from Moz. SEO is more than stuffing your website with keywords and calling it a day. You must carefully integrate keywords into your content.

By the way, remember the ant metaphor? Much like the angry soldier ants who fiercely protect their queen and kin, Google doesn’t play. If there are indications that you’re gaming the system (keyword stuffing, manipulating back links, or any other black hat nonsense), you will be penalized. The algorithm won’t literally attack you, but you’ll lose rank. There is no appeals process, either: the only way to regain your standing is to reform your SEO practices.

The Why

There is no logical reason to abstain from SEO. A well-designed website is using at least a few keywords anyway–the process of SEO just ensures that the best keywords are being used. A brand has no excuse to avoid this powerful tool.

Need help with your SEO? Yeah, you do. Contact us today for a free consultation!

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Social Media Marketing Podcasts We Adore [Infographic]

By Christopher Tompkins

11Jul

Business, Content Creation, Facebook, Marketing, Social Media

Some days you just don’t have the time to browse blogs, but you still want to learn more about marketing trends and topics. Listening to podcasts is an efficient way to get the information you crave. You can brush up on your marketing skills while you’re running, driving, or relaxing at home. While Success to Go! will always be our favorite podcast, here are a few others we love. Since a major bonus to podcasts is the efficiency, we listed each by average episode length!

OVER ONE HOUR: Social Media Marketing with Michael Stelzner

It’s perfect for . . .
Almost anyone interested in social media marketing.

Because . . .
Social Media Examiner is a mainstay among marketing experts. The site provides valuable information that is suitable for just about every level of expertise.

Bonus:
The site’s mascot is adorable. The site itself offers tons of resources for beginning marketers.

UP TO ONE HOUR: Social Pros Podcast

It’s perfect for . . .
Marketers in the trenches. The tagline, “Shining a spotlight on real people doing real work in social media,” encapsulates the feel of this podcast: very grounded, very genuine.

Because . . .
Social Pros Podcast is great for anyone who wants to get insider advice, case studies, and current social media statistics.

Bonus:
They also have a podcast devoted to content marketing.

ABOUT 45 MINUTES: Social Media Social Hour

It’s perfect for . . .
Marketers who want actionable tips and advice. Host Tyler Anderson focuses on concrete and practical advice for his listeners.

Because . . .
Social Media Social Hour delivers actionable tips in an engaging, friendly manner. Each podcast episode is also a blog post on the website of Casual Fridays, Anderson’s social media marketing firm.

Bonus:
“Make your parents proud” is listed as one of Casual Fridays’ core values. Such sincerity and positivity is refreshing in the often-cynical world of marketing.

20 TO 30 MINUTES: Chalene Johnson’s Build Your Tribe

It’s perfect for . . .
Marketers who want to be inspired.

Because . . .
Co-hosts Chalene and Brock Johnson are a mother and son team with a passion for entrepreneurship and marketing.

Bonus:
Come for the marketing, stay for the personal growth! Seriously, Chalene’s goal in life is to help you get your life in order. Chalene is nothing if not well-rounded (she holds the Guinness World Record for starring in the most fitness videos), and often includes recipes along with wellness tips and workout advice in her social media feeds.

10 TO 20 MINUTES: Copyblogger FM

It’s perfect for . . .
Marketers who have things to do.

Because . . .
This is a quick and informative look at several aspects of the marketing world. Host Sonia Simone interviews experts in areas ranging from copywriting to analytics. This podcast is low on filler, but high on valuable information.

Bonus:
Good podcasts come in brief packages! This podcasts gives listeners hyper-efficient takes on a wide variety of marketing topics.

Need help with your digital marketing strategy? The Go! Agency is just a click away! Visit our site for your free consultation today!

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Instagram’s New Algorithm and How It Affects Marketers

By Christopher Tompkins

11Jun

Instagram, Social Media

Instagram recently announced that it will be changing its feed algorithm. Many people involved in social media marketing, digital marketing, and content marketing have expressed concern regarding this shift. Today we will discuss what is changing and how it matters to your brand–and the future of digital marketing.

What exactly is Instagram changing?

The powers that be at Instagram are updating their feed algorithm. Much like Facebook’s newsfeed or Tumblr’s dashboard, the feed for Instagram simply dictates which posts appear when you open the application. Originally, the feed was mostly chronological. The algorithm was eventually modified to take engagement into account when determining which posts should receive priority. The new algorithm will focus on three elements: relationship, timeliness, and interest.

Relationship refers to the relationship a user has with the post’s creator. This is itself gleaned from their previous interactions, not from actual relationship. Here is an example: Deandra follows her brother’s new coffee shop, The Java Company. She wants to be supportive (even though she hates coffee), so she likes all of The Java Company’s posts, occasionally comments on pictures, and even tags them if she sees their brand elsewhere. Instagram’s new algorithm would consider these interactions and logically conclude that The Java Company should be prioritized in her feed.

Timeliness refers to the when the post was created. While a strictly chronological feed is unlikely to ever be an option again, the algorithm will take the time and order of publication into consideration as it determines the feed. Marketers must now pay closer attention to their posting schedules to be certain that they reach their audiences.

Interest is somewhat vague, but it is the most intriguing change. As with relationship, the algorithm factors in a user’s past engagement with similar content. Instagram will then analyze the content of the post visually using its image recognition tools. The AI will actually recognize and generalize images. Consider the following scenario: Charlie loves the anime Orokana Denisu! (Stupid Dennis!), which has an active presence and lively fanbase on Instagram. He often posts, likes, and comments on fan art of his favorite character: Yosoyososhīdesu Nakai (“Aloof Waitress”), the mech-piloting career girl. Given his engagement with posts that feature emotionally-distant baristas fighting monsters, the new algorithm would conclude that Charlie is interested in other content featuring anime tropes, like kaiju and mechs. It will then look for posts that feature artwork, screenshots, and other images similar to Orokana Denisu!, and prioritize those posts.

Note that these three factors work in tandem. The new algorithm will consider each equally.

How will this affect your brand?

If you’ve used Instagram since March 2018, you’ve encountered the new algorithm. Both executives and users seem to be happy with it thus far, so it’s probably going to stick around for a while. Instagram has seen user engagement rise, possibly because of the new algorithm: an average Instagram user now spends as much as 32 minutes each day on the app.

So how will this affect your marketing strategy? Since the algorithm is based on the behavior of individual users, many rumors have been debunked. For instance, the algorithm does not give preference to one format over another: videos get the same weight as static images. Likewise, the algorithm does not rate personal accounts higher than business accounts or vice versa. Finally, as we mentioned above, there is no discussion of returning to a chronological timeline.

The Takeaway
No matter how the algorithm changes, one thing remains the same: content is king. Brands should still concentrate on creating amazing content. Customers will still seek out engaging content, regardless of any algorithm. Focus on crafting quality content, and your audience will follow!

Do you need help conquering the world of Instagram? Does your social media marketing strategy leave something to be desired? The Go Agency can help! Contact us today for a free consultation!

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The 5 Best Types of Tools for Managing Social Media

By Christopher Tompkins

4Jun

Social Media

As we mentioned in a recent blog, social media marketing requires analysis just like any other marketing campaign. The solution for many businesses and brands is using a social media management tool. But what should you look for when choosing such a program? Here are a few crucial elements to consider.

1. Scheduling

Problem: Dana lives in Albuquerque, but her brand of portable speakers is most popular among affluent twenty-somethings in Japan. She’s noticed that her flash sales events have gotten a lot of traction with her domestic customers, but her overseas customers are not informed of the sale until it is almost expired. She can’t really afford to extend the sales, so just posting everything earlier wouldn’t help. Dana needs a way to schedule her posts so that they reach all of her potential customers in time.

Solution: A good social media management platform will enable you to schedule your posts for specific times. With such a tool, Dana can easily arrange for certain time zones to get the message before others. HootSuite and SproutSocial are two of the most popular scheduling apps available.

2. Measurement

Problem: Josie is a Baby Boomer who runs an online record store specializing in vintage blues albums and opera recordings. Thanks to some tech-savvy friends, she understands the basics of social media marketing. However, she still needs to know how her marketing campaign is affecting her sales. Josie needs a clear way to track and measure engagement, conversions, and other data.

Solution: Josie should look for an analytical tool that gathers all of the relevant data in one dashboard. These tracking tools are great for both social media marketing experts and novices! Google Analytics is a free app that covers multiple metrics.

3. Trends

Problem: Carlos runs a website that aggregates the latest in science news. He focuses mostly on climatology and environmental issues, but the eruption of Kilauea has sparked an interest in geology among his subscribers. His husband’s recent cancer scare prompted him to post more articles regarding epidemiology and cancer research. Carlos is worried that he just won’t be able keep up with the news he wants to cover.

Solution: A news or trends aggregator application would help Carlos immensely. Not only would he be able keep track of multiple subjects, he would also be able to see trending topics. That would help him better tailor his material for each day. Carlos should look into Google Alerts (free) or Feedly (not free).

4. Management

Problem: Tamika’s bookstore is flourishing, but her social media profiles have been somewhat neglected. She has accounts on Facebook, Pinterest, LinkedIn, Instagram, and Twitter–and she’s lucky if she can get around to even one of them every week! She needs a way to post to multiple social media networks simultaneously.

Solution: Tamika is in luck: most social media management tools feature the ability to post to multiple networks at one time! While she would have to keep track of differences between platforms (e.g., not using Twitter handles on Facebook), this feature would allow her to optimize her limited time working on her digital marketing strategy. Buffer is a good possibility, as is HootSuite. (Note: HootSuite works with most platforms, but will not post to personal LinkedIn or Google+ pages.)

5. Engagement

Problem: Cecil’s podcast and blog on local politics exploded in popularity after he uncovered a major scandal involving the now-former mayor. He wants to engage with his audience, but he doesn’t know how he can now that it has grown so large. Cecil still works full-time, so he can’t just continuously monitor the site. And while he hasn’t had much trouble with trolls, he still deals with some negative feedback.

Solution: Until artificial intelligence becomes a bit more refined, Cecil’s best option is hiring a social media manager, or a social media firm. A social media professional will be able to monitor his accounts and respond to his audience. A good social media manager is skilled in public relations, too: he or she will be able to handle any online audience. If, however, all you need is an away message, you can set those up on most sites.

As long as you keep these elements in mind, you should have everything covered! From rookies to veterans, marketing professionals swear by these applications. Remember: when in doubt, ask an expert.

Do you want to take your social media marketing to the next level? We can help! Contact us today for a free consultation!

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The Easy Way to Feature Videos on Your Facebook Page

By Christopher Tompkins

28May

Business, Content Creation, Facebook, Live Video, Local Marketing, Marketing, Social Media

Posting your videos on Facebook is by no means a new idea. In fact it has been around nearly since the inception of the site years ago. What we want to focus on here is a Facebook enhancement that helps you present your videos in a more professional and engaging way to your audience.

This feature has benefits for both power and casual users alike. It’s imperative that you have at least one branded video on your social media channels. This video should be one that showcases your company and mission while bringing your brand to life.

Let’s get started going through these elements. Go to your Facebook Page and in the navigational tab directly underneath your cover image, you will see either the VIDEO tab or the MORE tab. If it is the VIDEO tab, click on it and meet us at the next step. If you see the MORE tab, click on it and choose VIDEO from the dropdown menu.

Now you will be on the Video screen. The first option that you have is to Create a Featured video. This is beneficial for those with many videos as well as those with just one. Choose the best video that represents your company (especially when viewed by new customers) and set this as your Featured Video. The Featured Video will now show up at the top of the Video page.

The second feature is more interesting to those power users who post tons of videos (or have more than 10 videos posted already): organize your videos into playlists to help people find what they’re interested in.

This is excellent as now your visitors won’t be blinded by an endless stream of videos while they try to make a decision as to what suits their interests best, they can go through the categories and dig into the ones that interest them with more immediacy. So those videos that you love, but are never viewed, will have a better opportunity to shine.

These video features on Facebook give you the opportunity to enhance your uploaded videos and provide a better way of showcasing your content. Whether you have 2 videos or 52, these features will help you organize and present your content in a more professional manner.

Start organizing! If you have any questions, we’re here to help!

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How to Perform a Social Media Audit

By Christopher Tompkins

23May

Social Media

Our previous blog explained the importance of performing regular social media audits. Today we’re sharing the auditing process.

It’s just five simple steps. They won’t require any advanced software or programs (though certain types of tools can be helpful). You just need Google and a spreadsheet.

Take it step by step and discover for yourself how valuable the information you gain from a social media audit can be.

Phase 1: Create a Spreadsheet

You can do this with any spreadsheet program so let’s start by creating one using the program of your choice (Google Docs, Excel, Numbers, etc.).

Use one column for each social media platform, the next column for the URL to that account, and a column for the owner of each account.

Here, “owner” refers to the person in your organization who runs your social media, or at least that specific account. He or she is also the person who has access to the login information. If you have a department for social media, use either the head of that division or the individual employee who is responsible for each social media account. Likewise, if you use an outside social media marketing company, the “owner” would be your contact person or account manager.

Phase 2: Research

Search for your social presence on Google, using the name of your brand/company. If your company has any nicknames or shorthand versions (e.g., Chevrolet and Chevy, The Walt Disney Company and Disney), search for those as well.

Check each social media profile in the results. The objective of this phase is to gather data and discover any accounts you may have forgotten about or any accounts that someone else created (rogue accounts). Contact site administrators if you believe that someone set up a fake account in the name of your business.

Track the results with your spreadsheet, but only focus on the platform and URL for now. After you have listed every account, you will be ready to move on to the evaluation.

Phase 3: Evaluate the Platforms

Add a column labeled “Goals.” Knowing your goals for each platform will help you ascertain if your presence on that social media platform is beneficial to your brand.

Goals can include more reach, more engagement, etc. These goals can be as specific or as general as you prefer. Once you’ve established the goal for that platform, you can determine if a profile is working.

For example: The goal for your Instagram account is to increase brand awareness among retirees age 85 and over. Instagram, which skews towards a younger audience, is simply not the best platform for your brand.

After this phase, you should know which – if any – of your social media profiles you will delete.

Phase 4: Polish the Profiles

Make sure that each profile looks amazing. Check that all logos, icons, and other branding materials are current, and that the color scheme is also in-line with the brand. Update every bio and description. Ensure that all web addresses and contact information are correct.

After the cosmetic overhaul, you should take the audit further and look at each profile and answer the following questions:

Is the content aligned with the brand’s current marketing strategy?
Is the content consistent and on-message?
When was the last update?

This is also a good time to gather the login information for all of your social media profiles in one place so that you and your team can access any profile as needed.

Phase 5: Analyze Performance

Now, for the final step: analyzing the performance of each social media profile.

You need to determine how well each platform is working for you. What is the rate of engagement? How many clicks or comments did a given post receive?

You’ll also need to delve into your content: what type drives the most engagement? What is the quality of your engagement? We’ll discuss this step (and some of the tools you might use to simplify this process) in our next blog.

Getting the Most Value from Your Social Media Audit

You don’t have to rely on guess work or “gut feelings” when you make decisions about your social media marketing campaigns. If you follow these simple steps to do an effective audit of your social media activities, you can gain some important insights and make informed decisions about how you build your brand online.

Of course, there’s always more to learn, and at The Go! Agency we can provide a social media audit that gathers all the relevant data so we can provide actionable recommendations for optimizing your campaign.

Do you want to get more from your social media presence? Contact us today to get started.

Level Up Your Marketing Strategy With a Social Media Audit

By Christopher Tompkins

21May

Social Media

What is a social media audit?

Don’t let the word “audit” intimidate you. A social media audit is simply an analysis of your social media profiles undertaken to determine what parts of your social media marketing strategy are and are not working. You look at all of your social media accounts and profiles to figure out what strategies you should keep, what you should stop, and what you can improve. It’s not so much an audit as it is a check-in, really.

Why do I need one?

Here’s a better question: Does your company want to waste time, energy, and money on an ineffective marketing strategy? The answer is probably no. You need to periodically check your brand’s social media profiles to make sure each is still doing what you want it to do. This will also be a good time to find and delete any profiles you no longer use. Here a just a few of the many reasons you should audit your social media presence.

1. It’s an opportunity to clean up your online presence.

Think of your audit like cleaning out your garage: when you’re trying to reorganize and optimize the space you have, you find a lot of things you’d forgotten existed. Are you using all of your social media accounts? You might be surprised to discover that you have profiles on social media platforms you have not visited in years. Are you still paying for advertising on any platforms? You can delete profiles that are no longer beneficial to your social media marketing strategy.

2. You can check out your profiles.

A social media audit will allow you to look at the whole of your social media presence. You can see which profiles are up to date and which ones need to more current information. Use the audit to check out all of your social media profiles at once, so that you can edit and augment each as needed. Compare this to the piecemeal approach, where you vow to update your profiles when you remember, only to postpone the updates for when you actually have the time. With a scheduled social media audit, you can make the time.

3. You can revise your strategy.

This is where the more technical aspects of auditing come into play. After you’ve weeded out the unnecessary profiles, you can make adjustments to the necessary profiles. Use each platform’s built in analytics tool to determine what content gets the most traction. You can also see data like busy times for your sites, customer demographics, and more. You can get as broad or as specific as you like.

4. This is a chance to gauge your competition.

You should take a look at your competitors’ social media pages as you audit your own. What are they doing that you are not? Does one competitor have more customer engagement than your brand? What type of posts are most popular for them? Are they following any industry-wide trends that you’ve ignored? Ignoring trends you’ve followed? Comparing your strategy to your competitions’ is yet another good way to learn what you’re doing right and what you’re doing wrong.

5. It’s a way for you to learn more about your customers.

As you gain insights into your competition (and thus your industry overall), you can also peek into the minds of your audience. Do they respond to one form of content more consistently than another? You could be wasting your time posting videos when your customers flock to blogs or vice versa. This is yet another benefit of looking at the big picture: you can see your marketing from a holistic point of view.

If you have even one social media profile (of course you do–you have no excuse not to be on social media), then you stand to benefit from a social media audit. Now that you understand why audits are so important, you should be eager to get started. We’ll discuss how to perform a social media audit for your company or brand in our next blog post.

Would you like to learn more about optimizing your social media marketing? We can help!

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Develop a Social Media Strategy in 7 Simple Steps

By Christopher Tompkins

16May

Social Media

You’ve finally convinced your company (or yourself) to establish a social media presence, so now what do you do? Here are a few steps you should take to develop a successful social media marketing strategy.

1. Research your audience.

When you first devised your marketing strategy, you probably created your ideal customer. By creating this image of your average consumer, you were then able to generalize the concept into your target audience. You’ll be doing the same here. Social media is all about connection. With whom are you trying to connect? Who is your target audience: working parents, college students, active retirees? Once you determine who you’re trying to reach, you will be be able to choose your platforms.

2. Research potential platforms.

Determine which platform(s) best suit your needs. Some social media platforms are geared for socializing (Facebook, LinkedIn), some for information (Twitter, Pinterest), and still others are designed for sharing your personal interests with the world (Tumblr, Instagram). Whatever your industry, there is a social media platform that will work for you. There are several questions you must answer to ensure that you choose the best platform. Which social media platform is your audience most likely to use? Why do most people use that specific social media site? What is the platform’s overall tone?

3. Research your competition.

Investigate your competitors’ social media accounts. What are they doing that seems to work? Are certain posts garnering more engagement than others? Look at what their customers are sharing. Your goal in this endeavor is to learn, not duplicate. Let’s say that your business rival has an irreverent Twitter profile with thousands of followers. You should not attempt to cash in on their success by using a quirky voice for your own Twitter: it would look cliche at best, plagiaristic at worst. Consider instead appealing to the consumers who might be alienated by the humorous tweets by focusing on other aspects of your brand.

4. Establish your goal for each platform.

Each platform is different, so it stands to reason that your goals for each platform should be different as well. Some companies use Twitter as a way to attract new customers, and reserve their Facebook accounts for connecting with their existing clientele. Professional networking platform LinkedIn is great for companies with business to business sales, but maybe not as advantageous for a company that markets to retirees.

5. Determine your metrics.

You won’t know if you’ve succeeded unless you have a way to measure your progress. For social media, most marketing professionals use customer engagement as a starting point. How many likes are your posts getting? Are your customers sharing your stories or quotes? Whatever metrics you decide to use, you should choose them before you begin to produce content.

6. Develop your content.

As mentioned above, you should focus on content development and production after you have established your metrics for success. This will prevent you and your staff from wasting time and energy working on the wrong types of content. What is your brand’s voice or tone: casual and fun, or earnest and professional? Deciding how you will say something will help you decide what you’ll be saying.

You should also formulate your company’s social media usage guidelines during this phase. These rules should function both as a style guide and code of conduct. Most companies simply abide by their in-house writing guidelines on their social media accounts. The other aspect addresses your company’s behavior on social media. Some good basic rules include steering clear of divisive issues and following basic netiquette.

7. Engage with your audience.

The purpose of social media is to connect. When a customer reaches out to you, respond in a timely manner! Social media gives companies ample opportunities for stellar customer service. Don’t limit this engagement to problem solving, though: encourage audience engagement with contests, polls, and other fun methods.

As you can see, establishing your social media presence does not have to be a complicated process. The great thing about marketing is that you can shift your strategy as needed. The only irreparable mistake in social media marketing is avoiding social media altogether.

Do you still need help creating or refining your social media marketing strategy, why not seek out the experts? The Go! Agency team will devise or revise the perfect social media strategy for your brand! Click here to learn more today!

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5 Reasons Companies Still Don’t Use Social Media

By Christopher Tompkins

14May

Social Media

To be perfectly blunt, there is no excuse for a company to have zero social media presence in 2018. According to the Pew Research Center, 69 percent of adults in the United States use at least one form of social media; 88 percent of adults age eighteen to twenty-four are active on one or more social media platforms. Most people have multiple accounts on different platforms.

Here are five common excuses for not using social media to promote your brand.

1. “Our target audience doesn’t use social media.”

Yes, they probably do. At least some of them do, anyway: the majority of American adults participate in one or more social media platforms. Social media has almost become our de facto national pastime. As with most new technology, the younger generations have been the most fervent adopters: almost 90 percent of young adults are active on at least one platform. These kids, teens, and (young) adults grew up with social media. However, their parents and grandparents are quickly adapting to the digital landscape and participating in social media. Pew states that 64 percent of people age 50 to 64 and 37 percent of people age 65 and older use at least one social media platform.

2. “A social media profile will only attract negative attention.”

No, it will not. While it is true that some negativity is inevitable with any form of marketing, establishing a presence on social media offers more rewards than risks. The consumers of today actually want to connect with their favorite brands. Customers routinely seek out companies that make the products or services they love. You can minimize your risk of attracting negative attention in a few simple ways. First, devise a set of social media guidelines for your company. Second, enforce those guidelines with an iron fist (the modern equivalent would probably be a sternly worded email from HR). Additionally, consult with an expert. A good social media manager will be adept at public relations in addition to being a wunderkind with marketing and data analysis.

3. “It doesn’t get results.”

Yes, it does. Granted, those results can be difficult to quantify, but they can still impact the brand. A presence on social media is at the very least an additional chance for your brand to be seen. Social media accounts offer your customers another avenue to contact your company with questions, concerns, or comments. This will go a long way toward engendering good will and repeat clients. Social media also keeps your customers better informed about your latest products or services–remember, customers need to know what you have to offer. Your social media presence can enhance your brand. A cosmetics company, for example, could post makeup tutorials on its Facebook page, while a sportswear manufacturer might include photos from its staff’s annual camping trip to its Instagram account. Social media strengthens your brand’s image in the minds of your customers.

4. “It’s too much work.”

That depends. As with any marketing strategy, you get what you give when it comes to social media. You’ve worked for years to bring your company this far, why refuse to take this step? If you genuinely do not have the time to run your company’s social media activities on your own, have an employee to do it for you. We don’t mean that you should reassign an HR director to focus solely on your Facebook account: as with any other extra responsibility, you should find a person who possesses both the will and the skill to do the job.

5. “I don’t understand how to use social media for marketing.”

This is perhaps the most common–and seldom revealed–reason that companies choose to avoid social media. Thankfully, it is also the easiest to address. If you are unsure how to navigate social media marketing, simply hire a consultant. There are many firms that focus exclusively on social media marketing. These experts want to help you develop your strategy and analyze your results. For many small businesses, seeking out the services of a social media pro is best and most cost-effective choice.

Do any of those excuses sound familiar? If so, stop waiting and start planning! Now is the perfect time to begin. That’s the great thing about marketing: every day is another chance to turn it all around. Don’t let your preconceived notions and unfounded fears about social media hold you back any longer!

If you need help developing or revamping your social media marketing strategy, just ask!

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