Name: The Go! Agency
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Telephone: 866.926.2636

Social Media Marketing Evaluation: Venues

13Aug

For the rest of the summer, the Go! Agency blog will focus on the social media habits of some of our favorite industries. Every week, our first blog will explain common mistakes made by an industry; followed by a second blog that will explain how to fix them. Think of this series as What Not to Wear for social media marketing!

Venues range from cozy wedding spots to massive concert halls. Like all industries, venues are not immune from social media blunders. Let’s discuss a few of the major social media marketing mistakes of venues.

Bad Visuals

The cardinal sin of social media is posting low-quality images. Some venues–particularly music venues–might think that edgy, guerilla-style pics add authenticity to their social media image. No, sorry: out of focus, badly lit, poorly composed photographs look amateurish and sloppy, not hardcore. A professional photographer is worth the investment. Speaking of which . . . .

Grand Theft Photo

Some venues and promoters have a bad habit of using photographs without obtaining the rights from photographers, and sometimes don’t credit the photographer at all! Not only is this illegal (stealing is generally frowned upon), it’s a surefire way to quickly burn bridges in the local scene. Don’t play fast and loose with intellectual property rights.

Constant Promotion

This is a major problem with venues. If all your posts are about events, how will the public get to know your brand? You should still promote every show, but you should also add some posts about your staff, your history, or even just candid backstage shots. Wall-to-wall promotion is boring, and risks alienating your audience.

Singular Focus

If a venue holds weddings, banquets, concerts, plays, and stand-up comedy, shouldn’t the venue’s social media feature each one? It might be primarily a music venue, but occasionally hold weddings; or it could be well-known for hosting celebrations like bat/bar mitzvahs, but lesser known for it’s off-site catering. While you should of course promote on the work you want to do, you want to look well-rounded. Your audience needs to be aware that your space can be used for more than just one type of event or function.

Not Updating Your Calendar

No one wants to drive hours for a concert only to discover upon reaching the venue that the band has cancelled the tour. A couple who scrambled to make their back-up wedding date work with everyone’s schedule would be understandably upset if they found out that a surprise elopement meant the venue was actually available on their preferred day. Mistakes such as these can be annoying inconveniences to major hassles–and always cause negative publicity for your brand. Stay on top of scheduling, and keep your social media calendars up to date!

Focusing on the Wrong Platforms

Do you really need a company LinkedIn profile if your venue is known for its thrash metal shows or romantic wedding gazebo? A business Pinterest page might be great for a wedding venue, but less useful for a concert hall. Figure out where your target audience is online and meet them there!

No Personality

If you focus on wall-to-wall promotion, you will obscure the venue itself. People want to know why they should attend shows at your venue or choose your venue for their event. You should explain what sets your venue apart from the competition. Is the building or neighborhood historic? Do you have a restaurant or bar? Do you cater off-site? Were you ever mentioned or profiled by a major publication? Sharing what makes your venue special is a great way to connect to your target audience!

In our next blog, we’ll explain how you can quickly and easily correct these issues!

Is your venue’s social media marketing getting bad reviews? We can help! Contact us today for your free consultation!

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Social Media Marketing Solutions: Yoga Studios

By Christopher Tompkins

8Aug

Social Media

For the rest of the summer, the Go! Agency blog will focus on the social media habits of different industries. For each week in August, our first blog will explain common mistakes made by an industry; our second blog will explain how to fix those mistakes.

All the mistakes we discussed in our previous post can be quickly and easily corrected. Let’s take a look at a yoga studio that needs to work on it’s social media marketing. (Note: The following example is a hypothetical case study that combines features from several different situations. Names, locations, and other details have been changed to protect the privacy and anonymity of source examples.)

Mantras & Mudras is a new yoga studio in Chippewa Valley, Michigan. Lindsay Weir, owner and yogi, switched careers after three decades as a microbiologist and moved back home to open up her own studio. She wants Mantras & Mudras to appeal to as many people as possible, so she has hired a diverse team of instructors. Unfortunately, none of them have a background in marketing. She thought she could convince her brother Sam to help out with their social media, but he is adamant that his Ph.D. in computer science did not prepare him for running a Twitter account. Right now, she and Kim–head instructor–manage all their social media profiles as best they can.

Mistake 1: Inferior Images

Lindsay decided to crowd-source the images for their Instagram page. She receives pictures from all of her instructors, and–once she’s obtained the consent of the subject–posts them all. She knows the pics aren’t polished, but won’t the rough quality just enhance the carefree vibe?

Solution: Get serious about your visuals.

As we mentioned in our Brewery edition, this is a flaw common to every industry.

However, this is particularly heinous with yoga and other image-friendly activities. The solution? Make quality visuals your priority! Whether you just become more discerning about the images you post or you hire a professional photographer, you need to treat this seriously. Having decent visuals is not optional for social media.

Mistake 2: Not Posting Frequently Enough

No one has time to post. Lindsay has been busy setting up the studio. Kim still has two teenagers at home, so she can only post at work in between classes. Although assistant instructor Millie has taken over social media duties when Kim is really swamped, their posting habits are still haphazard at best.

Solution: Use a program to pre-schedule your posts.

Good news: your audience (yoga aficionados on social media) is highly engaged already! Bad news: you will lose them quickly unless you feed their content craving! Social media moves quickly–if you don’t post often enough, you are limiting the size of your audience! Successful yoga studios on Instagram post once a day at minimum. It is an indisputable fact that yoga studios must post often if they want to stay relevant. A social media manager (either a program or a professional) can help you. The best programs not only enable you to pre-schedule your posts, they allow you to crosspost to all your accounts on different platforms.

Mistake 3: Too Much Filler, Not enough Value

Given that they don’t have a lot of time to take polished pictures, it’s no surprise that Kim and Lindsay post a lot of inspirational quotes and sayings on every platform. They’d like to posts more shots of poses, but they agree that poses should include instructions and neither has time write guidelines.

Solution: Shoot for quality and quantity.

As we mentioned above, yoga-enthusiasts on social media are engaged and eager for content. Ergo, you need to post frequently. That being said, you need to make sure that the content has value. A few quotes are fine, but no more than one every week. When you post pictures of poses, include instructions for how to do the pose. You need to commit to doing several quality posts per week, and at least one quality post per day for Instagram. If you don’t have time, you must make time.

Mistake 4: Ignoring the Human Element

The instructors are all passionate about yoga, but they arrived at it from different places. Millie enrolled in a yoga class as an elective for undergrad when she needed one more course hour to remain a full-time student. Kim first got into yoga at the suggestion of a therapist, who thought the calming practice would help her deal with PTSD. Jean, Lindsay’s mom, took a class with a friend a few years ago and loved it–she’s now one of the oldest Yoga Alliance-certified E-RYT 500s in the country! It’s too bad that these compelling stories aren’t included in the studio’s social media . . . .

Solution: Share your stories.

One quick caveat: before you post anyone’s photograph or even use their name on social media, make absolutely certain that you have their permission. Once permission is granted, talk about yourself and your instructors! Share inspirational journeys, life hacks, personal quirks–you name it! This will help your followers identify with your staff, and thus will humanize your brand.

Mistake 5: Ignoring the Yoga Community

Lindsay has a doctorate in microbiology. She has presented papers at international conferences and lectured around the world. Lindsay is a brilliant woman, but she’s self-aware enough to admit that she just doesn’t grasp the social aspect of social media. Her niece tried to explain hashtags to her, but Lindsay is still lost. As a result, Mantras & Mudras is disconnected from the greater yoga community on social media.

Solution: Connect!

Use hashtags (#yogaeverydamnday, #yogaeverywhere, #yogaeveryday) to reach new followers! Participate in monthly or weekly challenges! Tag and contact yoga influencers! Your community is already on social media, it’s up to you to take the time to find it.

Once they understood what was holding them back, Mantras & Mudras overhauled the studio’s social media strategy. Below are the before and after screenshots:

To paraphrase a post from Mantras & Mudras, you decide if today is one day or day one. Every day is another chance to make a fresh start. Your yoga studio could attain social media success if you get commit to improving your social media strategy.

Yoga instructors and yoga studios: now is the time to align your strategies with your goals! We want to help you! Contact The Go! Agency today for a free consultation!

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Social Media Marketing Evaluation: Yoga Studios

By Christopher Tompkins

6Aug

Social Media

This week we’re taking a break from perfecting our asanas to meditate on yoga studios. Although social media (Instagram in particular) seems ideal for this industry, several yogis and studios are guilty of social media blunders. We’ll present the major faux pas today, and fix them in our next blog!

Inferior Images

You need to have quality images, no matter the subject. Social media is a visual space: in 2017, Facebook posts accompanied by images received over twice the engagement as image-free posts. According to Buffer, tweets with images receive more favorites and more retweets. Many yoga poses are visually striking, so there is no excuse for poor photography. That carries over to pictures of your studio space. For whatever reason, a lot of accounts seem to post pictures of studio corners–literally, the corners of the room. It’s an odd trope that should be avoided. (P.s., a good Instagram filter will not salvage a bad photograph!)

Not Posting Frequently Enough

On social media, yoga communities are very active and engaged. A studio should understand that posting once a week will not attract followers. Facebook and Twitter profiles should be updated a few times every week; Instagram, however, should be updated once a day at minimum. Successful yoga Instagram accounts have massive amounts of content that they share with their followers.

All Inspiration, All the Time

Quotes are lovely. Quotes are inspiring. Quotes are great filler for when you need content in a pinch. Unfortunately, a few quotes go a long way. Yoga studios post inspirational quotes like some people post memes: far too often. Seriously, when your content is

[pose] [quote] [pose]

[studio] [quote] [quote]

[flyer] [quote] [pose]

you have a problem. Too many of these inspirational images make a page look monotonous. Once a week is plenty, believe us.

Neglecting the Human Element

While the yoga community is still somewhat divided about taking pictures in a class, this is no excuse to eschew posting about willing subjects. Posts about your studio’s yoga instructors are especially good for social media purposes. So many studios neglect to show off their staff. Followers (and potential clients) want to know more about the person teaching the classes. As long as you have their full informed consent, you should incorporate staff into your social media.

Not Connecting to the Yoga Community

Yoga is huge on Instagram. There are hundreds of micro-and macro-influencers on that platform alone, some of whom have over one million followers. Yoga hashtags are consistently popular, like #yogaeverydamnday (14,255,917 posts) and #yogaeverywhere (5,094,717 posts). There are yoga challenges on a daily basis–providing ample opportunities for exposure and shares! You are hurting your brand by avoiding the opportunity to connect with the yoga community in a different way.

Too Little Information

Some studios that choose to post photographs of poses do not include instructions with pose posts. These studios are missing out on the chance to educate their followers. Posting photos of specific poses is an opportunity to guide people on proper form and body alignment, as well as some of the deeper aspects of yoga. Posts of poses that don’t include instructions are lovely, but otherwise lack purpose.

In our next blog, we’ll profile a hypothetical studio making these real mistakes. We’ll show you how easy it is to get your studio’s social media strategy back on track!

Does your yoga studio’s social media marketing strategy align with your goals? We want to help! Contact The Go! Agency today for a free consultation!

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Social Media Marketing Solutions: Breweries

By Christopher Tompkins

1Aug

Social Media

For the rest of the summer, The Go! Agency blog will focus on the social media habits of different industries. For each week in August, our first blog will explain common mistakes made by an industry; our second blog will explain how to fix those mistakes.

To show you how quickly and easily these mistakes can be corrected, we’ll examine the mistakes of Atlantis Beer Company. (Note: This example is a hypothetical case study that combines features from several different situations. Names, locations, and other details have been changed to protect the privacy and anonymity of source examples.)

Brothers Arthur and Orm took over Atlantis Beer Company after their mother retired. ABC has a larger brewery with an attached tasting room, restaurant, and events hall. Arthur is the brewmaster, Orm is the sales director, and Mera–Arthur’s wife–is the tasting room manager and events coordinator. We’re mostly referring to the brewery’s Instagram page, but they also crosspost to Twitter and Facebook.

Essentially, their account looks like:

Mistake #1: Content Issues
Unfortunately, none of the three leaders really has the time to manage ABC’s social media accounts, so they rotate every month. Mera and Orm have a more serious tone, compared to Arthur’s laid-back aesthetic. Mera keeps everything concise and clear, and her image posts are often minimalist photos of beer against plain backdrops. Arthur favors a more casual approach to social media, so his months feature pictures of the crew, behind the scenes shots, and photos of his Hungarian puli, Topo. Orm’s posts are almost all promotional in nature, sometimes including jargon that is almost incomprehensible to anyone who is not a sales professional. Their approaches are so dissimilar that it almost seems like their social media accounts switch to a different business every month.
Solution: Get organized.
The leaders of ABC need to get together and develop a strategy for their social media presence. They are all over the place content-wise, and at the same time monotonous! While it’s good to have a mixture of staged and candid photos, they are all over the place tonally. They need to decide what overall style they want for their brewery. After they’ve settled on a consistent tone, they need to devise a content schedule so that they can more evenly distribute types of content for their social media pages.

Mistake #2: Wall-to-Wall Promotion
Orm, as the head of sales, feels like he must take every opportunity to push their product. He showcases every new beer release, every new menu feature, et cetera. Orm believes that every encounter with a customer is an opportunity to sell, and he is an opportunistic guy.
Solution: Vary your content.
Orm might be great at sales, but he doesn’t know a lot about marketing. Social media marketing is all about connection and communication, not pushing a product. Don’t bombard your followers with sales pitches. Allow your brand to speak for itself: show, don’t tell. Instead of telling followers to buy your new beer, show the release party. Instead of telling followers how popular your brewery is, show the tasting room on a crowded weeknight. On a similar note, share news about beer festivals and other events featuring your brand. If you’re sponsoring a charity event or cause, post about that too!

Mistake #3: Too Many Memes
Garth and Jackson, bartenders, both love a good meme and share them with Arthur, who in turn posts them when he’s in charge of social media.
Solution: Use memes sparingly.
Memes can be hilarious, but these internet jokes get old quickly and tend to age poorly. Post memes rarely, if at all.

Mistake #4: Inconsistent Posting Schedule
Mera tries to post at least three times every week, but the days and times vary. Orm will post a few times a day in the weeks leading up to a new release, but then gets too busy to follow up and sometimes even forgets to update the page for several days. Arthur at least tries to stay consistent, but he hates having to stop what he’s doing and post according to schedule.
Solution: Schedule your posts ahead of time.
There are many programs and tools that allow you to pre-schedule your social media posts. You won’t have to worry about remembering to log in every day or however often to post content. A good scheduling program will also enable you to crosspost to different platforms.

Mistake #5: Sub-Par Visuals
Arthur’s casual approach to social media is great for showcasing ABC’s company culture, but his cavalier attitude toward picture quality is terrible for ABC’s overall image. Judging by his photos, Arthur apparently thinks that blurry images seem more candid.
Solution: Commit to using better images.
Social media posts with images are just more successful. On Facebook, posts accompanied by images receive over twice the engagement as posts with no images! Tweets with images were favorited 89% more often than those without images, and were retweeted 150% more often than non-image tweets. Knowing these facts, would it still be acceptable to post bad pictures? Of course not! You don’t need to hire a professional, but your photos do need to look polished. Luckily for ABC, Tula–their brewer and quality control expert–happens to have minored in photography and is willing to help out with visuals.

As you can see, the biggest part of fixing these issues is simply committing to doing so. You need to take social media seriously, no matter your industry. Small breweries are a bright spot during this uncertain economic time (The Atlantic explains more about their impact on the U.S. economy), so they should capitalize on their unique position.

Do you need help with your social media marketing strategy? We can take your SMM to the next level! Contact The Go! Agency today for a free consultation!

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Social Media Marketing Evaluation: Breweries

By Christopher Tompkins

30Jul

Social Media

For the rest of the summer, The Go! Agency blog will focus on the social media habits of some of our favorite industries. Every week, our first blog will explain common mistakes made by an industry; followed by a second blog that will explain how to fix them. Think of this series as What Not to Wear for social media marketers!

This week we’ll see what breweries are doing on social media that torpedo their chance of marketing success.

Hyperfocus on Beer

We get it. You make beer. You serve beer. Presumably, you enjoy beer. That’s great, but so does every other brewery in the history of fermentation. What makes your brewery different? Do you have a monthly game night? Are you pet-friendly? Do you support any charities? Is your building historic? Does your brewery double as a venue, maybe for weddings or concerts? What about art shows, open-mic nights, rap battles, or slam poetry festivals? Show users why your establishment is worth their time, money, and commute. (Brew pubs and restaurant breweries, take note: you are just as guilty of this as your hoppy brethren. If your social media posts are mostly shots of meal pairings or beer-based menu items–no matter how creative the recipe or avant-garde the presentation–your page will be boring.)

Speaking of which, the “picture of a beer bottle/beer can with the beer’s name as the only description” trope needs to go away. Even if the label art is phenomenal, even if the beer’s name is a hilarious and profound pun containing layers of allusions–these posts are boring. It is possible to have too much minimalism: people who are interested in your product would like to get information on your product.

Wall-to-Wall Promotion

On a similar note, far too many breweries focus solely on promoting their wares. By all means, post shots of seasonal menu specials, beer pairing dinners, and full dining rooms. However, your social media profile should showcase your brand as a whole: that means showing followers your corporate personality, not just your products.

POST ALL THE MEMES!

[Author’s note: runners-up for this subheading title included “All your beers are belong to us”; “ERMAHGERD! AAYELLE!”; “i can haz pilznar?”; and “Such Hops, Much Ferment.”]

Memes are, for better or worse, now part of our culture. Even the best memes, however, can get very boring very quickly–particularly when they make up 70 percent or more of your social media posts. A much more effective way to show followers that you are funny, hip, and/or edgy is to actually introduce the funny, hip, and/or edgy people who work for you. A few memes can add humor and a spark of irreverence to your social media profile, but use them sparingly.

Haphazard Posting Schedules

In the month leading up to the release of a new beer, you posted eight times a week. In the three months following that release, you posted eight times period. Be consistent with your posting schedule. At the very least, major activity promoting a new brew immediately followed by radio silence might make followers think that your new release was a flop–otherwise you’d be posting about it, right? You should always choose quality over quantity, so it’s fine to forgo posting lackluster content just for the sake of posting something. That being said, you should establish and stick to a consistent posting schedule.

Monotonous Content

You can have too many photos of sunsets from the porch. You can have too many shots of dogs wearing bandanas. You can have too many pics of your staff gathered around a keg, of bartenders pouring a pint, and patrons raising their glasses in silent toast. Mix it up a bit.

Bad Photos

This is a universal mistake that is made by every industry (yes, even some professional photographers are guilty of this on social media). You don’t necessarily need to hire a pro, but you do need to take visuals seriously. You want your images to look polished–and don’t just assume that any mistakes can be fixed by using a filter. Far too often, breweries seem to think that an Instagram filter is the answer for everything, only to end up with washed-out, over-exposed, poorly-cropped pictures.

In out next post, we’ll take a look at a hypothetical brewery that has committed all of these social media sins. We’ll explain how to remedy these issues in our next post!

Is your brand languishing in obscurity? Are you struggling with social media? The Go! Agency can help revitalize your social media marketing strategy! Contact us today for a free consultation!

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Is Your Social Media Marketing Company a Good Fit?

By Christopher Tompkins

23Jul

Social Media

No one should settle for “meh” when it comes to social media marketing companies. Some of those companies just can’t hack it–and make the rest of us look bad in the process. How will you be able to tell that your prospective social media marketing agency is worth the investment? Here are some hallmarks of a good social media marketing firm.

1. The staff members fill specific roles.

The smaller the firm, the more hats each employee wears. However, great social media marketing companies will have team members with specific jobs (account managers, content writers, graphic designers, etc.). That’s because those companies want these tasks to be completed by people who know what they’re doing. Sure, sometimes an account manager might throw together some graphics as a place holder, or the team will split the duties of a coworker who’s on leave, but generally all roles are clearly defined.

2. The firm is focused on your long-term success.

You want a firm that looks at the big picture. These firms won’t waste resources on campaigns or tactics that will not have lasting effects. The managers strategize with you on a monthly basis, but with an eye on their annual strategy for your brand. This technique can be slow to take-off, but then will yield steady results. Such social media management companies are proving that they are invested in their clients.

3. Your account reps are accessible and responsive.

(Please note the tacit “within reason.” Few reps will be on-call 24/7/365, unless otherwise stated and even then only in case of an actual emergency.) If you have a question, you can easily reach them for an answer. If you have a problem, they will address it immediately. You should be able to get into contact with the correct person when necessary. On a slightly related note, good firms have low turnover. This is great because it means you will probably keep the same account manager or creative team throughout your relationship with the firm. This also indicates that the firm has good management and reliable employees.

4. They listen to and address your concerns.

A good social media marketing agency will work with you. True, you might disagree with their advice, but they won’t force you to follow it. They will be knowledgeable about your situation and will have researched the challenges facing your industry. They have a vested interest in your success, so they will try to persuade you on the best marketing strategies. Bad social media marketers take the maxim, “the customer is always right,” to an extreme–agreeing with every idea from the client, no matter how wasteful, silly, or damaging.

5. Good social media marketing firms have successful track records.

These agencies proudly display portfolios of previous campaigns and testimonials from satisfied clients. They have nothing to hide. Reputation matters: your agent should be able to provide references upon request.

What do you look for when hiring a social media marketing agency? Tell us in the comments!

How does your current social media marketing firm measure up? The Go! Agency has the digital marketing skills you need to thrive in the modern marketplace! Contact us today for a free consultation!

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The Best Instagram Tools You’re Not Using

By Christopher Tompkins

19Jul

Instagram, Social Media

Instagram has cemented itself as the premier social media platform of 2018. Less confrontational than Twitter, less esoteric than Tumblr, and more careful with your information than Facebook, Instagram is attracting users in droves. It is no longer just a collection of latte art, food porn, and bathroom-mirror-selfies: Instagram has risen to the top of the pack for social media marketing opportunities.

Unfortunately, some brands aren’t taking advantage of all Instagram has to offer. Are you getting the most out of your Instagram account? Today we’ll discuss the features that you should be using (but probably aren’t).

Feed

• Following hashtags: Just like on Twitter or Tumblr, you can follow hashtags on Instagram. This will allow you to keep track of trends, influencers, and even your own brand’s hashtags!

• Muting users: Muting allows you to hide people from your feed without actually unfollowing them. This feature is a boon to anyone who is tired of seeing post after post of a friend’s baby (scientific fact: All newborns look like Yoda, no matter what filter you use), but can be equally beneficial to marketers who want to grow their brands! You can follow back without being bombarded with unwanted content.

Stories

• Archiving: Instagram Stories are fun yet fleeting–like the bloom of the Arizona’s Queen of the Night cactus, or a Twitter feud. You post a topical, silly, or fascinating video, and it disappears forever after twenty-four hours. Not anymore! Now you can choose to archive Stories, preserving them forever in your profile. Just go to your Insights to find them all. Note: only account owners will be able to see archived Stories.

• Highlighting: Basically, these are curated collections of your archived Stories. Archiving Stories just keeps them in the back end of the app. If you want users to be able to see these Stories again or if you want to organize them into channels, you can create a Highlight channel. Each Highlight contains Stories grouped by theme. Technically, you can decide to group your highlights by any way you see fit (“Stories Featuring a Mike,” “Stories Featuring Mike’s Right Thumb,” e.g.), but theme is your safest bet.

Posts

• Descriptions: It is almost ludicrous how many Instagram users waste the opportunity for content marketing. Including hashtags and mentions in descriptions will help users–i.e., potential customers–find you.

• Filtering Comments: Trolls happen, so do bots, spammers, and lonely Russian singles who would love to chat with you. All of these miscreants will create new accounts as fast as you can block them. Thankfully, you can filter comments on Instagram! Filter according to keywords, phrases, or hashtags. This filter works on the “set it and forget it” principle: these comments are removed automatically.

• Hashtagging: Sometimes 30 tags just won’t cut it. What’s an enterprising user to do? You can repost content using all-new hashtags! Just delete the comment with the old hashtags and post a comment with fresh hashtags.

Overall

• Instagram Tutorials: Instagram wants to help you have the best possible experience on its platform. Topics range from improving your profile to building a community. Find these in the Business Settings on the app.

• Utilizing hashtags to build communities: Social media is all about connection, and Instagram is no different. Communities center around common hashtags. These hashtags range from hobbies (#NaNoWriMo, #inktober), to interests (#caturday, #yogaeverydamnday), to social causes (#PuberMe, #bodypositive).

When clients ask us what they’re doing wrong, we often respond that the problem is what they’re not doing. A tool can’t benefit you if you don’t use it to its full potential. Instagram has many more innovative and attractive features at your disposal — all you have to do is use them!

Do you want to get the most out of your social media marketing strategy? That’s why we’re here! We can help you streamline your social media channels, create a cohesive message, and attract your ideal customer. Contact us today for your free consultation!

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SEO for Amateurs: What, How, and Why

By Christopher Tompkins

16Jul

SEO

If your brand has a website, you have probably heard of SEO. This concept is frequently mentioned, but rarely discussed in lay terms. What is it? How does it work? Why should you care? We’re here to break it down and help you understand how to make it work for you.

The What

Search Engine Optimization (a.k.a., SEO) is the process of optimizing the content of your website for search engines (shocking, we know). People rarely look past the first few pages of search engine (let’s be honest, of Google) results, so the closer your website is to the top of that first page , the better. SEO is considered “organic,” in that you are not paying a search engine for your rank.

The How

Ask yourself how much you really want to know about SEO, because there is a lot of information to unpack here. At first glance, SEO might appear to be an ice berg: small on the surface, gargantuan beneath the waves. In reality, SEO is more like an ant hill: it looks simple enough above ground, but that unassuming mound of dirt hides an extensive and intricate network of tunnels guarded by hordes of zealous soldiers.

What we’re trying to say is this: SEO is surprisingly complicated. Here is a very brief, very broad overview of SEO mechanics.

Search engines (almost all of them, anyway) index sites using crawlers, computer programs that continually browse the internet. As crawlers travel the world wide web, they index and catalog all of the information they find. The search engine’s algorithm then sorts the findings according to two criteria: relevance and popularity. Relevance is influenced by myriad factors, including external links, meta data, and citations. Popularity is a factor because the algorithm–much like middle school students–assumes that popularity is a good indicator of value. (Generally, that holds true.)

You optimize your search engine rankings by incorporating keywords and key phrases into your website and content. How do you know which words are key? Well, what are the most common search terms used by your customers? What do people type into the search bar when they’re looking for your industry, product, or service? Some of this seems like it would be common sense (for example, a gluten-free bakery would use keywords and phrases like “gluten-free,” “gluten-free ingredients,” “celiac,” et cetera), but there are other aspects that you might miss (e.g., there is often an overlap between gluten sensitivity and other dietary restrictions). Most people use keyword research tools such as Google’s Keyword Planner or Keyword Explorer from Moz. SEO is more than stuffing your website with keywords and calling it a day. You must carefully integrate keywords into your content.

By the way, remember the ant metaphor? Much like the angry soldier ants who fiercely protect their queen and kin, Google doesn’t play. If there are indications that you’re gaming the system (keyword stuffing, manipulating back links, or any other black hat nonsense), you will be penalized. The algorithm won’t literally attack you, but you’ll lose rank. There is no appeals process, either: the only way to regain your standing is to reform your SEO practices.

The Why

There is no logical reason to abstain from SEO. A well-designed website is using at least a few keywords anyway–the process of SEO just ensures that the best keywords are being used. A brand has no excuse to avoid this powerful tool.

Need help with your SEO? Yeah, you do. Contact us today for a free consultation!

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Social Media Marketing Podcasts We Adore [Infographic]

By Christopher Tompkins

11Jul

Business, Content Creation, Facebook, Marketing, Social Media

Some days you just don’t have the time to browse blogs, but you still want to learn more about marketing trends and topics. Listening to podcasts is an efficient way to get the information you crave. You can brush up on your marketing skills while you’re running, driving, or relaxing at home. While Success to Go! will always be our favorite podcast, here are a few others we love. Since a major bonus to podcasts is the efficiency, we listed each by average episode length!

OVER ONE HOUR: Social Media Marketing with Michael Stelzner

It’s perfect for . . .
Almost anyone interested in social media marketing.

Because . . .
Social Media Examiner is a mainstay among marketing experts. The site provides valuable information that is suitable for just about every level of expertise.

Bonus:
The site’s mascot is adorable. The site itself offers tons of resources for beginning marketers.

UP TO ONE HOUR: Social Pros Podcast

It’s perfect for . . .
Marketers in the trenches. The tagline, “Shining a spotlight on real people doing real work in social media,” encapsulates the feel of this podcast: very grounded, very genuine.

Because . . .
Social Pros Podcast is great for anyone who wants to get insider advice, case studies, and current social media statistics.

Bonus:
They also have a podcast devoted to content marketing.

ABOUT 45 MINUTES: Social Media Social Hour

It’s perfect for . . .
Marketers who want actionable tips and advice. Host Tyler Anderson focuses on concrete and practical advice for his listeners.

Because . . .
Social Media Social Hour delivers actionable tips in an engaging, friendly manner. Each podcast episode is also a blog post on the website of Casual Fridays, Anderson’s social media marketing firm.

Bonus:
“Make your parents proud” is listed as one of Casual Fridays’ core values. Such sincerity and positivity is refreshing in the often-cynical world of marketing.

20 TO 30 MINUTES: Chalene Johnson’s Build Your Tribe

It’s perfect for . . .
Marketers who want to be inspired.

Because . . .
Co-hosts Chalene and Brock Johnson are a mother and son team with a passion for entrepreneurship and marketing.

Bonus:
Come for the marketing, stay for the personal growth! Seriously, Chalene’s goal in life is to help you get your life in order. Chalene is nothing if not well-rounded (she holds the Guinness World Record for starring in the most fitness videos), and often includes recipes along with wellness tips and workout advice in her social media feeds.

10 TO 20 MINUTES: Copyblogger FM

It’s perfect for . . .
Marketers who have things to do.

Because . . .
This is a quick and informative look at several aspects of the marketing world. Host Sonia Simone interviews experts in areas ranging from copywriting to analytics. This podcast is low on filler, but high on valuable information.

Bonus:
Good podcasts come in brief packages! This podcasts gives listeners hyper-efficient takes on a wide variety of marketing topics.

Need help with your digital marketing strategy? The Go! Agency is just a click away! Visit our site for your free consultation today!

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Instagram’s New Algorithm and How It Affects Marketers

By Christopher Tompkins

11Jun

Instagram, Social Media

Instagram recently announced that it will be changing its feed algorithm. Many people involved in social media marketing, digital marketing, and content marketing have expressed concern regarding this shift. Today we will discuss what is changing and how it matters to your brand–and the future of digital marketing.

What exactly is Instagram changing?

The powers that be at Instagram are updating their feed algorithm. Much like Facebook’s newsfeed or Tumblr’s dashboard, the feed for Instagram simply dictates which posts appear when you open the application. Originally, the feed was mostly chronological. The algorithm was eventually modified to take engagement into account when determining which posts should receive priority. The new algorithm will focus on three elements: relationship, timeliness, and interest.

Relationship refers to the relationship a user has with the post’s creator. This is itself gleaned from their previous interactions, not from actual relationship. Here is an example: Deandra follows her brother’s new coffee shop, The Java Company. She wants to be supportive (even though she hates coffee), so she likes all of The Java Company’s posts, occasionally comments on pictures, and even tags them if she sees their brand elsewhere. Instagram’s new algorithm would consider these interactions and logically conclude that The Java Company should be prioritized in her feed.

Timeliness refers to the when the post was created. While a strictly chronological feed is unlikely to ever be an option again, the algorithm will take the time and order of publication into consideration as it determines the feed. Marketers must now pay closer attention to their posting schedules to be certain that they reach their audiences.

Interest is somewhat vague, but it is the most intriguing change. As with relationship, the algorithm factors in a user’s past engagement with similar content. Instagram will then analyze the content of the post visually using its image recognition tools. The AI will actually recognize and generalize images. Consider the following scenario: Charlie loves the anime Orokana Denisu! (Stupid Dennis!), which has an active presence and lively fanbase on Instagram. He often posts, likes, and comments on fan art of his favorite character: Yosoyososhīdesu Nakai (“Aloof Waitress”), the mech-piloting career girl. Given his engagement with posts that feature emotionally-distant baristas fighting monsters, the new algorithm would conclude that Charlie is interested in other content featuring anime tropes, like kaiju and mechs. It will then look for posts that feature artwork, screenshots, and other images similar to Orokana Denisu!, and prioritize those posts.

Note that these three factors work in tandem. The new algorithm will consider each equally.

How will this affect your brand?

If you’ve used Instagram since March 2018, you’ve encountered the new algorithm. Both executives and users seem to be happy with it thus far, so it’s probably going to stick around for a while. Instagram has seen user engagement rise, possibly because of the new algorithm: an average Instagram user now spends as much as 32 minutes each day on the app.

So how will this affect your marketing strategy? Since the algorithm is based on the behavior of individual users, many rumors have been debunked. For instance, the algorithm does not give preference to one format over another: videos get the same weight as static images. Likewise, the algorithm does not rate personal accounts higher than business accounts or vice versa. Finally, as we mentioned above, there is no discussion of returning to a chronological timeline.

The Takeaway
No matter how the algorithm changes, one thing remains the same: content is king. Brands should still concentrate on creating amazing content. Customers will still seek out engaging content, regardless of any algorithm. Focus on crafting quality content, and your audience will follow!

Do you need help conquering the world of Instagram? Does your social media marketing strategy leave something to be desired? The Go Agency can help! Contact us today for a free consultation!

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