With smartphones never more than an arm’s length away, our society is constantly looking for quick and easy answers. This new behavior is the reason why marketers have begun giving attention to what are called “micro-moments.”
Micro-moments are the brief, intent-driven interactions that your consumers take in their journey to either purchase your products/services or keep looking.
So, let’s take a quick look at why these micro-moments have become such a staple in modern-day marketing and how you can master them.
What Are Micro-Moments?
Micro-moments are the actions consumers take to either learn, discover, buy, or watch something.
These moments are usually short and easy ways for consumers to find the answer they are looking for or check out of reality for a few laughs.
Some are searching for specific products or services. Maybe they need a suit for a wedding or they are looking for a new raincoat. A quick Google search can bring up hundreds of options to choose from locally or online.
These are the micro-moments that are critical touchpoints in a customer’s journey.
Why Micro-Moments Matter
The internet is loaded with dare I say…too much information. However, if marketers learn how to tap into these micro-moments, they can make meaningful connections with their audience at the right time and place.
Here are a few things to consider when you are learning how to tap into these moments:
- You want to stay relevant. You want to offer the consumers personalized recommendations based on what they are looking for at that moment. So, it’s important to understand the context of these moments your target audience is having so you can provide the perfect solution.
- Keep your audience engaged in all parts of the journey. Even if they aren’t looking to purchase right this second, you want your brand to be fresh in their mind when they are ready. This is where your content marketing skills will need to be handy. Remember, attention spans are short so don’t overthink it. Keep it short and interesting.
How to Master the Micro-Moments
First, make sure your brand is visible and accessible on all channels where your customers may visit.
Next, by using customer data, anticipate common questions and pain points that arise during these moments and provide solutions.
In your content marketing, focus on delivering value during these short interactions. It can be as simple as providing helpful tips, answering questions, or asking for their help.
Lastly, experiment with different approaches and messaging to determine what resonates most with your audience.
