POWER YOUR BUSINESS
With Customer Feedback & Online Reviews
Benefits
Use social proofs and reviews to grow your revenue and improve your marketing
Reduce negative reviews by making feedback easy for your customers
Save time and money with a simple, robust and actionable solution
CAPTURE
Tools to help you capture feedback, reviews, and ratings all in one place.
- Email or SMS
- Review Monitoring for 50+ sites
- Kiosk Mode and Feedback URL
- Google Q&A Monitoring
- Locator
MANAGE
The Go! Agency will manage customer experience, users, insights, and reporting.
- Receive New Feedback and Review
- Notifications
- Read & Respond
- Auto-Tagging of Themes
- View Reporting
- Insights Report
MARKET
Use feedback and reviews to market your business, improve SEO, and win new customers
- Review Widget Displays
- Reviews On Your Website
- Add Social Proof with Conversion Pop-up
- Generate 3rd-Party Reviews
- Impact SEO and Get Review Stars In
CAPTURE
We can help you capture customer feedback and
reviews from your customers around the web
We help you proactively ASK for feedback and reviews
Your customer shops with you, buys from you, or completes a service with you and we help
you ask them for feedback and online reviews.
We have numerous proactive methods to help engage as many of your customers as possible.
Email and SMS requests have many options using several basic “Request Modes”.
Email or SMS Requests
single or list upload
TextBack Customer-activated feedback
Kiosk Mode
iPad or smartphone
IntegrateAPI, Zapier,or Webhooksc
Ultimate Mode 3-Step process that requests:
- NPS Score
- Direct Feedback/1st Party Reviews
- 3rd Party Reviews
Make feedback EASY for your customer with passive entry
Offering a number of easy and accessible entry points for a customer to give you feedback is key.
Reduce negative reviews by showing you are a “feedback first” business.
Feedback URL Share link to social or anywhere
Leave Feedback Button Display in online widget
Email Marketing Mail Merge Embed
Feedback Locator For franchises & multi-locations
Monitor new 3rd-party reviews on sites like Google
We monitor the sites you select on a daily basis to detect new online reviews.
Email notifications are sent and all of your review data is captured in our system so you can learn, report, and respond. Our system allows you to select from more than 50 different sites.
Monitor Google Questions &
Answers (PRO)
Google’s Q&A feature appears in search results. It allows consumers to ask and answer questions about your business.
We can monitor Google Q&A and send notifications when there is a new question or answer about your business. This way, you can manage this highly visible feature and answer questions in a timely manner.
MANAGE
Features, tools, and reports to learn from, manage and
respond to your customers.
Immediately receive email notifications when
new interactions happen
Our service easily captures customer data and sends email notifications for specific actions including:
- New customer feedback – good or bad
- New 3rd-party online reviews
- New Google Q&A content
- Automated weekly or monthly email reports
A full reporting suite to view the data you need to grow!
You can control of date ranges, actions, review sites, rating types, tags and more to understand your business better every day.
We will share this robust set of reports regularly so you can effectively manage your customers’ experience.
Discover what you don’t know with Insights Report
Insights Report, powered by IBM Watson, uses artificial intelligence and natural language processing to uncover keywords, impact, sentiment, and trends in your reviews.
MARKET
Fuel your marketing with customer generated content to showcase reviews, improve
SEO, and win new customers.
Conversion Pop-up adds social proof to Your Website
Bring a visually appealing display of your latest ratings and reviews right to any page of your website.
Build social trust and convert more website visitors to contacts by leading with reputation.
Get the BEST Review Widget on
The Market
Review Widget is the one everyone else is chasing.
You can easily integrate this solution into your website to display selected 1st-party reviews (with review schema for SEO benefits) as well as selected 3rd-party reviews for additional social trust.
This feature has numerous settings and options so you can set it up to meet your exact needs.
Manage your reputation in
Search Results
We can influence the majority of reputation results from Google searches about your business.
Because the Review Widget includes review schema you can reap the benefits of SEO and enhanced search results to help you compete on search engine results pages.
Review stars are important to consumer perception and increase clickthrough rates.
Let’s power your business with reviews and customer feedback. You
can CAPTURE, MANAGE and MARKET your customer experience
starting today.
Want to Get Started ?
Fill in the form below, or call us Today for more details on our instagram packages: 866-926-2636