Does your business have a social media presence? Chances are, the answer is yes. (Although if the answer is no, we need to talk.) But the real question is, do you have a GOOD social media presence? Once again, you may think the answer is yes. However, most businesses out there have quite a lot of room for improvement.
Many times we are approached by business owners who hire us to specifically clean up messes that were created unknowingly. Many times social media is delegated to interns or entry-level employees when they should be given to a qualified person or agency to execute. Social media requires a professional touch. With that in mind, here are seven of the most common things businesses fail to do on social media.
1. Interact with customers. Social media is a new form of customer communication. But what happens when your business doesn’t, well, communicate? It looks horrible when comments, reviews, or even tagging goes unanswered. Although you may have missed those notifications, it just looks like you are ignoring your audience. Hey – if the huge big box brands can do it, so can you.
2. Incorporate imagery. There should never be a piece of copy on your social media platforms that isn’t accompanied by some form of imagery, whether it be a GIF, picture, video, or something in between. You need something that will entice your audience to stop and engage with your content. Visuals are engaging.
3. Pay for advertising. The biggest misconception about social media marketing? It’s free. Sure, it’s free to sign up, but if you don’t create a budget for some well-strategized advertising, you’re going to have an issue. On Facebook alone, without advertising odds are none of your social media updates will be seen.
4. Update ALL accounts. Okay, so you’ve been doing great keeping your Facebook updated. You’ve been posting on a daily basis and even remembered your pictures. What about your Twitter? It hasn’t been updated since July? That’s a problem. Make sure you update all your accounts, even if you focus more of your attention on just one. Facebook, Twitter, Instagram, LinkedIn, Snapchat, YouTube and Pinterest are yearning for your attention! Oh yea, and don’t forget about your blog.
5. Update information. Did your business recently change hours? Do you have a new website? Maybe you rebranded? Make sure your social media reflects the most updated version of your business. Nothing is more shameful than wondering why you are not getting any phone calls when your phone number is wrong on every social account. And yes, I see this all the time.
6. Add informative content. To be successful on social media and stay competitive, you need to make sure that you don’t just share promo after promo. It’s a sure fire way to lose followers. Instead, incorporate content that your followers want such as articles, pro tips, recipes, quotes, freebies and more.
7. Join the community. One of the biggest goals of businesses on social media is to be seen. However, your goal should really be to be seen as an industry influencer or thought leader. You do that by interacting with others in your field, talking about hot topics and much more. Cultivate a following and engage with them regularly. Pro tip: join the global conversation by joining LinkedIn groups and really hit the ground running.
It’s easy to see how having a qualified person handling your social media marketing is important. The truth is that social media needs a team of professionals to deliver quality, creative, and analytical results. It’s up to you to find a way to make it happen, just never be afraid to ask for help when you need it. Professional agencies can help you get started much faster and will help you get results, and training, that you need to stay competitive in your marketplace.