Tag : twitter

21May

What is a social media audit?

Don’t let the word “audit” intimidate you. A social media audit is simply an analysis of your social media profiles undertaken to determine what parts of your social media marketing strategy are and are not working. You look at all of your social media accounts and profiles to figure out what strategies you should keep, what you should stop, and what you can improve. It’s not so much an audit as it is a check-in, really.

Why do I need one?

Here’s a better question: Does your company want to waste time, energy, and money on an ineffective marketing strategy? The answer is probably no. You need to periodically check your brand’s social media profiles to make sure each is still doing what you want it to do. This will also be a good time to find and delete any profiles you no longer use. Here a just a few of the many reasons you should audit your social media presence.

1. It’s an opportunity to clean up your online presence.

Think of your audit like cleaning out your garage: when you’re trying to reorganize and optimize the space you have, you find a lot of things you’d forgotten existed. Are you using all of your social media accounts? You might be surprised to discover that you have profiles on social media platforms you have not visited in years. Are you still paying for advertising on any platforms? You can delete profiles that are no longer beneficial to your social media marketing strategy.

2. You can check out your profiles.

A social media audit will allow you to look at the whole of your social media presence. You can see which profiles are up to date and which ones need to more current information. Use the audit to check out all of your social media profiles at once, so that you can edit and augment each as needed. Compare this to the piecemeal approach, where you vow to update your profiles when you remember, only to postpone the updates for when you actually have the time. With a scheduled social media audit, you can make the time.

3. You can revise your strategy.

This is where the more technical aspects of auditing come into play. After you’ve weeded out the unnecessary profiles, you can make adjustments to the necessary profiles. Use each platform’s built in analytics tool to determine what content gets the most traction. You can also see data like busy times for your sites, customer demographics, and more. You can get as broad or as specific as you like.

4. This is a chance to gauge your competition.

You should take a look at your competitors’ social media pages as you audit your own. What are they doing that you are not? Does one competitor have more customer engagement than your brand? What type of posts are most popular for them? Are they following any industry-wide trends that you’ve ignored? Ignoring trends you’ve followed? Comparing your strategy to your competitions’ is yet another good way to learn what you’re doing right and what you’re doing wrong.

5. It’s a way for you to learn more about your customers.

As you gain insights into your competition (and thus your industry overall), you can also peek into the minds of your audience. Do they respond to one form of content more consistently than another? You could be wasting your time posting videos when your customers flock to blogs or vice versa. This is yet another benefit of looking at the big picture: you can see your marketing from a holistic point of view.

If you have even one social media profile (of course you do–you have no excuse not to be on social media), then you stand to benefit from a social media audit. Now that you understand why audits are so important, you should be eager to get started. We’ll discuss how to perform a social media audit for your company or brand in our next blog post.

Would you like to learn more about optimizing your social media marketing? We can help!

Develop a Social Media Strategy in 7 Simple Steps

16May

You’ve finally convinced your company (or yourself) to establish a social media presence, so now what do you do? Here are a few steps you should take to develop a successful social media marketing strategy.

1. Research your audience.

When you first devised your marketing strategy, you probably created your ideal customer. By creating this image of your average consumer, you were then able to generalize the concept into your target audience. You’ll be doing the same here. Social media is all about connection. With whom are you trying to connect? Who is your target audience: working parents, college students, active retirees? Once you determine who you’re trying to reach, you will be be able to choose your platforms.

2. Research potential platforms.

Determine which platform(s) best suit your needs. Some social media platforms are geared for socializing (Facebook, LinkedIn), some for information (Twitter, Pinterest), and still others are designed for sharing your personal interests with the world (Tumblr, Instagram). Whatever your industry, there is a social media platform that will work for you. There are several questions you must answer to ensure that you choose the best platform. Which social media platform is your audience most likely to use? Why do most people use that specific social media site? What is the platform’s overall tone?

3. Research your competition.

Investigate your competitors’ social media accounts. What are they doing that seems to work? Are certain posts garnering more engagement than others? Look at what their customers are sharing. Your goal in this endeavor is to learn, not duplicate. Let’s say that your business rival has an irreverent Twitter profile with thousands of followers. You should not attempt to cash in on their success by using a quirky voice for your own Twitter: it would look cliche at best, plagiaristic at worst. Consider instead appealing to the consumers who might be alienated by the humorous tweets by focusing on other aspects of your brand.

4. Establish your goal for each platform.

Each platform is different, so it stands to reason that your goals for each platform should be different as well. Some companies use Twitter as a way to attract new customers, and reserve their Facebook accounts for connecting with their existing clientele. Professional networking platform LinkedIn is great for companies with business to business sales, but maybe not as advantageous for a company that markets to retirees.

5. Determine your metrics.

You won’t know if you’ve succeeded unless you have a way to measure your progress. For social media, most marketing professionals use customer engagement as a starting point. How many likes are your posts getting? Are your customers sharing your stories or quotes? Whatever metrics you decide to use, you should choose them before you begin to produce content.

6. Develop your content.

As mentioned above, you should focus on content development and production after you have established your metrics for success. This will prevent you and your staff from wasting time and energy working on the wrong types of content. What is your brand’s voice or tone: casual and fun, or earnest and professional? Deciding how you will say something will help you decide what you’ll be saying.

You should also formulate your company’s social media usage guidelines during this phase. These rules should function both as a style guide and code of conduct. Most companies simply abide by their in-house writing guidelines on their social media accounts. The other aspect addresses your company’s behavior on social media. Some good basic rules include steering clear of divisive issues and following basic netiquette.

7. Engage with your audience.

The purpose of social media is to connect. When a customer reaches out to you, respond in a timely manner! Social media gives companies ample opportunities for stellar customer service. Don’t limit this engagement to problem solving, though: encourage audience engagement with contests, polls, and other fun methods.

As you can see, establishing your social media presence does not have to be a complicated process. The great thing about marketing is that you can shift your strategy as needed. The only irreparable mistake in social media marketing is avoiding social media altogether.

Do you still need help creating or refining your social media marketing strategy, why not seek out the experts? The Go! Agency team will devise or revise the perfect social media strategy for your brand! Click here to learn more today!

5 Reasons Companies Still Don’t Use Social Media

14May

To be perfectly blunt, there is no excuse for a company to have zero social media presence in 2018. According to the Pew Research Center, 69 percent of adults in the United States use at least one form of social media; 88 percent of adults age eighteen to twenty-four are active on one or more social media platforms. Most people have multiple accounts on different platforms.

Here are five common excuses for not using social media to promote your brand.

1. “Our target audience doesn’t use social media.”

Yes, they probably do. At least some of them do, anyway: the majority of American adults participate in one or more social media platforms. Social media has almost become our de facto national pastime. As with most new technology, the younger generations have been the most fervent adopters: almost 90 percent of young adults are active on at least one platform. These kids, teens, and (young) adults grew up with social media. However, their parents and grandparents are quickly adapting to the digital landscape and participating in social media. Pew states that 64 percent of people age 50 to 64 and 37 percent of people age 65 and older use at least one social media platform.

2. “A social media profile will only attract negative attention.”

No, it will not. While it is true that some negativity is inevitable with any form of marketing, establishing a presence on social media offers more rewards than risks. The consumers of today actually want to connect with their favorite brands. Customers routinely seek out companies that make the products or services they love. You can minimize your risk of attracting negative attention in a few simple ways. First, devise a set of social media guidelines for your company. Second, enforce those guidelines with an iron fist (the modern equivalent would probably be a sternly worded email from HR). Additionally, consult with an expert. A good social media manager will be adept at public relations in addition to being a wunderkind with marketing and data analysis.

3. “It doesn’t get results.”

Yes, it does. Granted, those results can be difficult to quantify, but they can still impact the brand. A presence on social media is at the very least an additional chance for your brand to be seen. Social media accounts offer your customers another avenue to contact your company with questions, concerns, or comments. This will go a long way toward engendering good will and repeat clients. Social media also keeps your customers better informed about your latest products or services–remember, customers need to know what you have to offer. Your social media presence can enhance your brand. A cosmetics company, for example, could post makeup tutorials on its Facebook page, while a sportswear manufacturer might include photos from its staff’s annual camping trip to its Instagram account. Social media strengthens your brand’s image in the minds of your customers.

4. “It’s too much work.”

That depends. As with any marketing strategy, you get what you give when it comes to social media. You’ve worked for years to bring your company this far, why refuse to take this step? If you genuinely do not have the time to run your company’s social media activities on your own, have an employee to do it for you. We don’t mean that you should reassign an HR director to focus solely on your Facebook account: as with any other extra responsibility, you should find a person who possesses both the will and the skill to do the job.

5. “I don’t understand how to use social media for marketing.”

This is perhaps the most common–and seldom revealed–reason that companies choose to avoid social media. Thankfully, it is also the easiest to address. If you are unsure how to navigate social media marketing, simply hire a consultant. There are many firms that focus exclusively on social media marketing. These experts want to help you develop your strategy and analyze your results. For many small businesses, seeking out the services of a social media pro is best and most cost-effective choice.

Do any of those excuses sound familiar? If so, stop waiting and start planning! Now is the perfect time to begin. That’s the great thing about marketing: every day is another chance to turn it all around. Don’t let your preconceived notions and unfounded fears about social media hold you back any longer!

If you need help developing or revamping your social media marketing strategy, just ask!

5 Creative Ways To Share Data On Social Media

9May

When my team and I work on our clients’ social media marketing campaigns, we know that balance is a big factor in our success. Whether you’re talking about balancing text and images, promo and news, or curated and original content, everything has to be just right. It’s all part of the job. But one aspect that many companies fail to execute correctly is educational VS entertaining posts. Things end up leaning much heavier towards the “fun” side of content because of two reasons. 1- They think it will gather more engagement. 2 – Well, they don’t know how to do it right. But, we do!

So, here’s a secret from the pros. Educational and fact-based content have proven to be some of the most engaging material on Facebook, Twitter, Instagram, and LinkedIn. In 2016, the most popular posts were in fact-based industries. Here are the most popular strategies for spreading the wealth of knowledge with your followers:

1. Infographics. There’s nothing quite like a ton of pictures to make a complicated concept more understandable. The truth is, visuals always help us learn. That’s why infographics are so effective. You can transform large concepts into digestible chunks that are accompanied by interesting graphics.

2. Videos. Video is dominating social media right now. Sure, when we think of internet videos, we think of funny cats running around or how-to recipe guides. But you could actually utilize the video medium to explain a complicated educational subject. Captions are your friend in this instance, as you can add to the visuals. Now with live videos, you can offer your followers tutorials and lessons “in the moment” and answer their questions immediately.

3. Blog. Blogging continues to reign supreme as one of the most effective ways to inform your followers about important concepts and topics. Blogging is a fantastic companion to your social media marketing efforts as it will establish your brand in a professional light and give you a whole slew of original content.

4. Trivia and Did You Know? Keeping information simple and sharing it in the form of a trivia tidbit or a #DidYouKnow post will keep your audience’s attention with a short, simple post. They won’t have to spend much time with this content, but they will still learn something big.

5. Content curation. As always, it’s important to share other’s work from your online community. But it doesn’t have to begin and end with what they’ve said. You can comment in the form of Quote Tweeting or simply share your thoughts as a Facebook comment.

As you can see, it’s time to face facts – you need to create and share educational content! Social media isn’t just about fun material or even promotional marketing. Serious content like blogs, videos, and infographics will attract a significant amount of engagement and in the long run, conversions.

The 4 Ingredients To Cutting-Edge Social Media Content

7May

Creating new content for social media marketing can be a challenge if you’re not a professional. Once you’ve ticked off the obvious topics in your industry, you may find it a bit of a struggle to come up with new ideas.

It doesn’t seem to get any easier either. The more you write, the less there is to write about.

The upside is that this creative chasm can challenge you to come up with more engaging content that isn’t on every other website in your industry. The downside is that coming up with ideas takes a little more work.

Below are a few exercises and routines we follow to keep ourselves inspired. To lessen the work of idea creation.

1. Start with an image

Whenever we make a piece of content, we also make an image afterward. Whether it’s a blog post or a social media update, once the copy is done, we move on to the picture.

But who says the copy has to come first?

Sitting down to create an image without any copy to restrict you is a great way to find some inspiration. Once the image is done, you can allow that to inspire your copy.

Ask yourself, “What type of article would this image be good for?”

2. Read

A good writer is also a good reader.

We write about marketing, so we also read a lot about marketing. News articles, emails, blogs, social media posts, and books. Reading the views of others in our industry keeps us in the conversation and aware of current trends.

But we also dip outside of marketing too. Marketing, like many other industries, is something that can be relevant to many other areas.

Whenever we find out about a new idea or a new trend, we wonder, “Can this be applied to marketing?” This can often lead to inspiration for content.

Could the last book you read apply to your industry in some way? Does a trend in the news also point to something in your own industry?

If the answer is yes, you’ve got something to write about.

3. Take your time and forget about inspiration

Inspiration is the strangest thing. The more you try to grasp it, the further it seems to be.

One exercise we often do on team building days is we ask our Go! Agents to come up with an interesting fact about themselves.

Most of the time no one is able to think of anything. They’re stumped! All of our staff are creative and interesting people, so why is it so hard for them to come up with something?

The issue is, no one likes to be put on the spot. When you try to force yourself to come up with an idea, that’s exactly what you’re doing.

Our best ideas happen when we’re not trying to come up with them at all. When we’re driving home, taking a shower or just before we go to bed.

It’s good practice to carry a notepad with you so you can collect ideas when inspiration strikes. Even when your deadline is weeks away.

As counter-productive as it seems, not thinking about coming up with an idea makes ideas appear on their own.

4. Revisit old content

After my last tip, I’ve either got you nodding your head, or I’ve completely lost you. You might be frantically screaming at your monitor, “BUT I NEED AN IDEA RIGHT NOW!”

When this happens to us, we always find it’s good to revisit our old content. Creating content that is a direct response or follow-up to old content can be a winner.

One thing we like to do is find our most popular older content and write another post that expands on it. If lots of people loved your post about skincare tips, chances are they’re hungry for more!

The best thing about this is you’re giving your audience more of what they want. So your content is defined by others instead of yourself.

Completely stumped on how to turn your content around? Contact us today to learn how we can help your company put out consistently great content!

5 Engagement Tips For Small Businesses

2May

Advertising, Business, Facebook, Facebook Advertising, Instagram, Local Marketing, Marketing, Social Media, Twitter

Running a small business can be a daunting task. When you add marketing to your other duties, it almost seems impossible, right? Whether you’re trying to create a business empire from scratch or just trying to maintain the day-to-day, being in charge of a company is not easy!

There’s a good chance that if you’re running your own business, you’re probably trying to maintain your social media accounts on top of everything else. If this is the case, you might not have the time, energy, or resources to promote yourself in the right way. Who has time to bother with Facebook, Twitter, and Instagram? As tough as it can be to fit social media into a packed schedule, it’s essential for any business to grow. Social media marketing has the strength to bring even a small local shop increased online visibility. How do you start? Check out these steps:

1. Invest in update management software. A busy business owner can’t be bothered with spending several hours crafting content, posting, sharing, and liking. You will need help! A variety of programs are available to help you master social media marketing. Whether it’s Hootsuite, Buffer, or Onlypult, the right software can make social media management easier.

2. Engaging content. You need social media marketing, but you need GOOD social media marketing. The right content will attract customers to your page, but the wrong content will repel them.

Find out how you can get your customers to create engaging content for you here.

3. Moderate promotions. Small businesses can use Facebook, Twitter, Instagram and other platforms for many different reasons, but you want to make sure to promote specials, happy hours, sales, events, etc. That being said, don’t forget to add other content into the mix. Don’t make your social media marketing presence solely about sales!

4. Promote in real life. Make sure people know about your online presence when they visit your store. Whether you run a restaurant, retail shop, or another small business, have “Follow Us!” signs up and offer exclusives that can’t be found anywhere other than Facebook, Twitter, etc.

5. Advertising. The biggest disadvantage a small business has is, well, it’s small. Because of this, it might be a little harder to get the word out about your brand than say, Coca-Cola or Chevrolet. That’s why it’s important that your message stands above the rest by investing some money into Facebook and Twitter advertising. Advertising has become an absolute must for companies trying to increase brand awareness and online visibility. The results are quickly visible, but a thought-out strategy is necessary.

Today’s small businesses have a special edge with social media marketing. Facebook, Twitter, and Instagram can help strengthen your online presence, professional status, and customer relations.

Are you stumped by social media marketing? Let us take care of it for you! Click here to get started!

5 Big Brand Social Media Secrets For Small Businesses

25Apr

Earlier this week we published a blog showcasing five of today’s biggest brands and their unique approaches to social media marketing. We closely looked at how their creativity improved their relationships with their customers in the process. Today, we are going to further dive into how huge brands, ones that we all know and love, find success on social.

But before we dive into these strategies, you should know something. When we say a “big-brand approach” to social media, it is worth noting that even the smallest LLC can accomplish this kind of online traction. It’s all about strategy and positioning your brand as a viable resource online.

So how can a small business that is just finding its footing on the web increase its visibility? After all, big brands such as Burger King or Hulu already have an international reputation to utilize. How could someone like Mari Events in Allentown, PA hope to go viral? It happens every day, and here’s how.

If you want to generate big brand levels of engagement, you need a big brand approach– despite your size. Try these five suggestions and see where it takes your brand.

1. Make good original content. Go on any social media account of a major brand and you will see a steady stream of original content. High-quality pictures, videos, and copy pack a powerful punch. Do not underestimate your followers – they know good content when they see it. Make sure yours stands tall on the web.

2. Spend money to make money. Here’s the hard truth – you are going to need to invest into some social media advertising, whether it is on Facebook, Twitter, or Instagram. The good news is that you can quickly see its impact on engagement as promoted and advertised content has the potential to reach a large number of prospective customers.

3. Come in with an attitude. What’s the voice of your brand? Whatever it is, keep it consistent. In our previous blog, we spoke about Wendy’s sarcastic, witty, and brazen voice on Twitter which not only attracts millions of followers, but it put its brand in a unique light against its several competitors. While your business may not want to adopt such a spitfire dialogue, you should create a unique approach that is all your own.

4. Understand what the people want. Take a step back and see what people respond to the most. Is it videos? Maybe Q&As? Maybe your audience is a sucker for memes? Whatever your audience responds the best to, develop it and you’ll continue to grow a following.

5. Have a soul. While all brands have the common goal of making money and creating engagement, a bit of humanity can go a lot further than a promotional post ever could. Showcase an employee, contribute to a charity, show support for the people that make your brand great.

Social media is an amazing opportunity for brands to present themselves in a professional and attractive light. If you are trying to go for the gold and reach big brand levels, try these five strategies.

We can give the big-brand treatment to your brand. Contact us today to get started!

Click here to learn more: http://ow.ly/z6PP30jBd5f

5 Big Brand Marketing Strategies That Broke the Internet

23Apr

Business, Content Creation, Live Video, Marketing, Social Media, Social networking, Twitter

Social media itself is an innovative and cutting-edge approach to customer service. With Facebook, Twitter, Instagram, and the other amazing social media platforms, you can build relationships and connect with customers like never before. But if you add an expert team behind your strategy, it’s a business owner’s dream.

The best part? You will be able to see very quickly if your strategy works or not. Some top brands, such as the ones we will discuss below, raised the bar in terms of social media customer engagement.

As social media marketers ourselves, our team at The Go! Agency loves these brands’ approach to social media:

1. Wendy’s. The fast food chain has become notorious for sending out hilarious Tweets, often times addressing their biggest competitor, McDonald’s. But what’s really impressive about Wendy’s online marketing is how their audience engages, and the brand follows up with their comments. Below is a great tweet that shows how Wendy’s made a customer’s day while maintaining tone and message. It may downplay one of their own rules, but as you can see my the number of retweets, comments, and likes, it was well worth it.

2. Netflix. Netflix will often create trending campaigns that are funny and relatable. These usually tend to align with trending titles that are on their streaming service like Stranger Things or a Disney title, but they have also been known to tap into subject matter that their audience really relates to. And they do it well. A great example is their Netflix cheating campaign, where they “raised awareness” of the epidemic of partners watching episodes of TV shows without their partner– a heinous offense. Not only did it hit home for a lot of their audience, it was just tongue-in-cheek enough for it to go viral for quite some time.

3. DoSomething.org. Clocking in with an astounding 811,000 Twitter followers, DoSomething.org has achieved something that not many businesses have been able to– create real conversations with the members of their audience. DoSomething.org helps activists stand up for causes they believe in. You can see in the snapshot below that they not only respond to the members of their growing community, they continue the conversation and encourage responses.

4. Apple. Apple is a little odd when it comes to social media. If you’ve ever visited their Twitter account they have never Tweeted– EVER. They will change their cover photo to the latest product imagery, but they never say a word . It’s a very odd strategy. But where they DO shine is on @AppleSupport, where they have a dedicated channel just for customer support. They respond ultra-fast and offer tips and tricks for all their devices.

5. Funko. Funko is the maker of vinyl collectibles and pop culture memorabilia.

If they didn’t utilize social media, however, they wouldn’t be able to reach the online success they have. There are two facets to their social media success– contests and Q&As.

Multiple times a day, @OriginalFunko will post contests on their Facebook and Twitter. The prize is usually one or two of their collectible Pop! figures. The only thing people have to do to enter is follow the page and RT or comment. Then, they ask the contest winners to post a pic of their prize when they receive it in the mail, and the conversation continues.

Speaking of conversations, Funko shares weekly #AskFunko sessions, in which their huge fan base can tweet questions to them. Despite getting hit with thousands of questions, the Seattle-based team does their best to answer as many as possible for at least 30 minutes straight.

These five brands are proud of their marketing strategies, and rightfully so. Each one has created communities that reach the thousands and their brand awareness is through the roof. Do yourself a favor and check out their Facebook and Twitter accounts and get ready to be inspired!

Did you know that our team at The Go! Agency, has years of experience in creating effective social media marketing strategies for our clients?

Click here to learn more: http://ow.ly/z6PP30jBd5f

4 Steps To Improve Twitter Customer Communication

18Apr

Social Media, Twitter

We all know about Twitter by now. Public figures and celebrities are always using this amazing platform to sound out messages, for better or for worse, to the masses. But millions of brands are using Twitter to reach out to their customers through social media marketing. The best way to do this? Offer innovative customer service solutions.

A major part of any social media marketing strategy is to employ a successful customer service strategy by using the platforms billions of people prefer. One of the most popular platforms for customer service has become Twitter. In fact over 58% of small businesses are on Twitter and use it for customer service.

Here are the best ways to use Twitter for better customer communication:

1. Offer open communication

Twitter is a great way to deliver top-notch customer service in a quick and convenient fashion. If someone sends a message or mentions your brand, you need to respond and quickly. Some businesses even have a specific Twitter account just for “support” communication, which is a great service to offer your customers because they’ll know exactly where to go when they have questions. We highly recommend this method, as it will also categorize customer service and content marketing tweets separately.

2. Response

If someone tweets at your brand, you better prepare a professional response and send it out quickly. It’s important to show that you care about your customers. The best part about this is that, when paired with a customer-support-exclusive Twitter account, the answers to common questions and concerns can be publicly displayed in your feed. Of course, many people will go the “private message” route. These messages should receive a professional, friendly, and fast response as well.

3. Start the conversation

Another important way to open up Twitter to better customer service is to open the floor to open communication. Let’s face it — Twitter is all about people talking. Turn your Twitter page into a social gathering by giving people a reason to begin a conversation. Ask your audience what their favorite product is, ask for feedback about a new service, or even offer a Q&A session.

4. Go Live

As predicted, live video continues to rock social media and Twitter is no exception. When it comes to customer service, there’s nothing better than instant answers, and live video gives your customers just that. By providing answers in real time, you’re not only helping the person who asked the question, but you could also be answering questions that other people have. We’ve used this method here at The Go! Agency and have started many rewarding conversations with customers this way.

Twitter is easy to learn, but it takes time to master. With over 320 million people flying around the platform, your ideal audience is already there, waiting for your awesome customer service stupport.

Get started on Twitter today by contacting us! Our team of social media experts is here to help your business soar. Click here to learn more: http://ow.ly/PPeb30jtS06