Let’s face it. You can’t have close and personal connections with every single person that reaches out to your brand on Facebook, Twitter, and Instagram. However, every now and again, some companies make selected customers genuinely happy by giving them some virtual fame. How exactly can you help customers feel special? Check out the following tips:
1. Retweet and Quote tweeting. For big brands, they can be tagged thousands of times a day, especially after a really successful post. Every now and again find a tweet that you’re mentioned in (try to choose a positive one!) and retweet it.
2. Fan of the month. Some companies will have nominations for fans of the month and showcase particularly faithful fans on their social media profiles. Strictly speaking business, it’s awesome publicity.
3. Testimonials. We all know the power of testimonials. Good reviews are social media gold! Share a customer’s positive experience with the rest of your online followers.4. Replying. One of the first rules of social media is responding to messages. ALWAYS stick to this rule, even if it’s a short reply. Be sure to stick to this rule! Otherwise, your fans will feel ignored.
These methods make those chosen customers to feel special, but your whole social media audience will see you care!
Did you know The Go! Agency is the representative of hundreds of companies online? Let us do the connecting for you! Your customers will be glad you did.
