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Tag : local business marketing

Black Friday or Cyber Monday: Which Should You Choose?

Black Friday or Cyber Monday_ Which Should You Choose_
21Oct

In 2018, there was a staggering $13.9 billion on Black Friday and Cyber Monday alone! It’s tempting to dive in and say you’ll make marketing campaigns for each of them, but promoting your business for both of these high-traffic days is just going to set you up to fail. Every business owner knows that trying to do everything usually means you end up doing nothing (successfully, at least).

You’re going to have to commit to one of these sales, and that’s why we’re here today. I’m going to break down who should be marketing for each of these days. From there, you’ll be able to plan your marketing strategy and get a piece of the holiday sales pie!

Who Should Promote Black Friday?
What does Black Friday entail (other than crazed shoppers with huge carts and no remorse)? At its core, the only thing required for Black Friday is to slash your prices for a day. You’ll want to promote it, of course, but the process of preparing for Black Friday is going to be far easier than doing the same for Cyber Monday.

You see, in the best-case scenario, Cyber Monday will mean you need a solidified shipping plan, which can be difficult if you’re solely a brick and mortar store. Add in the hassle of shipping everything and tracking orders all over the country, it’s a headache that can be debilitating unless you have the staff to support it. For this reason, Black Friday has always been the go-to for small-to-mid-sized local businesses.

A sale, of course, is no good for your business if your customers don’t know about it. Black Friday is also ideal for local businesses because you have a much smaller audience to inform. Where Cyber Monday would require you to broadcast your message to a national (or international) audience, local stores only need to connect with people in the immediate area. This is going to be a godsend if your marketing budget isn’t the biggest, because holiday ads aren’t cheap.

The short version? Unless you’ve got a large team and the capital to handle a national ad campaign, dive headfirst into Black Friday and don’t look back!

Who Should Promote Cyber Monday?
While Black Friday is easier to handle, Cyber Monday offers substantial incentives to companies with the resources to pursue it. For one thing, you’re not going to be limited to the X-thousand people in your city. While Black Friday has stayed fairly consistent from year to year, Cyber Monday sales saw a huge increase last year, and are expected to see another bump this November.

If you’re a larger, national business, particularly if you’re used to a lot of online sales throughout the year, Cyber Monday shouldn’t be as jarring for you. You’ll likely already have solidified shipping processes in place, and your social media following should be large and engaged enough to help maximize your ROI for holiday ad spend.

The final sign that Cyber Monday is right for your business? You’re ready to start preparing now. The national competition for ad space means that the right time to finalize your marketing plan was yesterday. A local business only has to compete with its neighbors, but you’ve got to tackle the world! Remember that great risk often means great reward, though, and don’t shy away from Cyber Monday if you can reasonably hold your own in the upcoming marketing battle.

Go Forth and Sell, Sell, Sell!
These are two of the biggest sales days of the year, so pick your target and take the shot. Decide if you want a localized Black Friday campaign or are going to get the word out about your upcoming Cyber Monday sale, then get going! Thanksgiving will be done and gone before you know it, and your business has a lot of work to do before then!

Think your Black Friday or Cyber Monday strategy could use some expert input? Set up your free consultation with The Go! Agency!

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How to Optimize Your Google My Business Listing

041719-Go-Blog_-How-to-Optimize-Your-Google-My-Business-Listing-min
17Apr

Local businesses can’t succeed online without optimized Google My Business (GMB) listings. First impressions are everything, and your GMB profile is the first thing that a lot of your potential customers will see. Why not make it impressive?

The number one reason I hear that local businesses don’t use GMB is that they’re not sure what they’re supposed to do. You fill in your business’ name, address, and…then what? I’m going to walk you through how to optimize your GMB listing so you can catch up to your local competitors!

Add a Business Description
Let people know who you are! Whether your local business’ name is something obscure like “Vulture Inc.” or it’s super clear like “Jim’s Pants Shack,” not having a business description is a missed opportunity.

No matter how you write it, it’s going to give your brand a distinct voice. If you do it well, a business description can give your brand a more human aspect for people to connect with. If I’m looking for a jeweler and find “Stefano’s Luxury Diamonds” then I’ve got some idea of who they are, but when I read a description describing their “60 years of jeweler experience to provide customers with unparalleled service and expertise that blah blah blah,” I get a better sense for who they are and if they’re who I want to buy from.

Never treat a business description as optional. You need it, and just as importantly, it needs to be clear, on-brand, and error free!

Fix Any Inconsistencies
Your listings need to have the same information across all platforms. No duh, right? But think of the areas you might be overlooking. Are your hours EXACTLY the same? I can’t tell you how often I see local businesses listed as open 9:00am-5:30pm on one site and 9:00am-4:30pm on another, and trust me, that’s going to matter to your customers. If you don’t know your own hours, why should they come by and hope you’re open?

The same rule applies to spelling your business’ name, your address, etc. But it doesn’t stop with information issues! Your style needs to be the same across platforms. So if your Twitter bio says you work on, “Planes, trains, and automobiles!” then your GMB listing can’t say you’ll handle “Planes, trains and automobiles!” Believe it or not, commas matter!

Take a good chunk of time to check this. You don’t want to post a listing and find a mistake three months later!

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Check On Your Customers
If you haven’t heard; a LOT of people use Google. When a potential customer looks you up on Google and they have a question, they’re going to ask on your GMB page. And if you don’t answer, you can kiss their business goodbye.

82% of customers expect immediate responses, so don’t think you can get away with checking your GMB listing every other day. You need to have alerts set for customer questions and be actively monitoring the page to make sure you haven’t missed anything.

You should also set up messaging so that customers can reach your cell phone directly. This way you’ll be able to answer any questions as they arise and earn the confidence of your local customers!

If it sounds like a lot of work, it is! But the alternative is losing local business, so think of it as a necessary evil.

Post Updates
While you don’t need daily updates like on Facebook or Twitter, GMB is a great place to share details about your latest sale, event, or blog post. You already know that your local audiences are going to see your GMB listing, and these features are crucial in drawing them in!

Posts stay live for seven days after posting them, so bear this in mind when you’re scheduling your GMB content. Old posts are still visible on your listing, but they’ll be pushed down by newer GMB updates. Bear this in mind when building a content mix and recycling old content!

Don’t Think Small
Optimizing your GMB listing isn’t as simple as filling out a box or checking on things twice a month. You need to be engaged, proactive, and present with your listing. Take this advice and make some big changes to your GMB listing if you want to succeed!

Does this all sound like a lot to handle? Let’s talk about your business’ GMB listing during your free consultation with The Go! Agency!

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